• Job Description

  Req#: ENROL003078

  About Us

  Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

  
  As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
  
  We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

  Hybrid work schedule: M-F, 8am-5pm. 2 days on-site/3 days remote

  BONUS INCENTIVE INCLUDED!

  ROLE OVERVIEW and PURPOSE

  Join Neighborhood Healthcare’s PACE (Program for All-inclusive Care for the Elderly) team and help seniors access life-changing care. As an Enrollment Specialist, you’ll lead the enrollment process, connect with the community, and collaborate on marketing strategies to grow our program.
  You’ll collaborate closely with our Marketing team & Outreach Specialists to drive census growth, while championing Neighborhood Healthcare’s values, culture, and mission.

  RESPONSIBILITIES

  • Conducts and completes program eligibility screenings, intakes, assessments, education, and enrollment assistance activities with potential participants and/or their families to determine eligibility for PACE

  • Coordinates communications of eligibility decisions, approvals, or disapprovals with participant or their family members
  • Participates in required meetings, such as the interdisciplinary, (IDT) management and other related meetings and activities to discuss participant enrollment and outreach progress and efforts
  • Works with Marketing Department on outreach and marketing activities to attract potential participants at events at sites and in the community
  • Collects and enters information related to referrals, intakes, enrollments, marketing, and outreach activities notes for weekly and monthly reports for PACE and Marketing
  • Provides tours of PACE center(s) to interested family members, potential participants, community partners, and providers
  • Facilitates referrals for participants for assistance from Neighborhood and other community resources
  • Provides responsive and high-quality services to patients, staff, and outsides agencies
  • Impacts patient and team experience by demonstrating courteous and helpful behavior and a commitment to accuracy
  • Provides input and feedback on PACE’s internal and external outreach, education, and enrollment plans for engaging, assisting, enrolling, and retaining new and current participants
  • Conducts community outreach and education activities to patients and community members at clinic locations and other community locations about PACE and other related health coverage options

  Additional Duties and Responsibilities:

  • Adjusts outreach and enrollment strategies to align with trending data analysis for better engagement rates with participants
  • Maintains effective interpersonal relationships with all levels of staff, other departments, agencies, providers, and the public
  • Performs outreach and enrollment activities according to Neighborhood and outside agencies policies & procedures

  EDUCATION/EXPERIENCE

  • High school/GED required; bachelor’s degree in health or human service preferred

  • One year community health, senior health, marketing, or health/services related enrollment experience required
  • One year Medi-Cal, Medicare, managed healthcare eligibility, or senior related sales experience preferred
  • Valid CA driver’s license and proof of auto insurance required
  • Must take and pass the California Department of Health Care Services (DHCS) and Medi-Cal Marketing exam within 60 days of hire

  ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

  • Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
  • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
  • Knowledgeable about and experience with frail or elderly populations
  • Ability to successfully manage multiple tasks simultaneously
  • Excellent planning and organizational ability
  • Ability to work as part of a team as well as independently
  • Ability to work with highly confidential information in a professional and ethical manner

  Physical Requirements

  • Ability to lift/carry 15 lbs/weight
  • Ability to stand for long periods of time

  Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

  Pay range: $29.71 - $40.96 per hour depending on experience, education and additional qualifications. In addition to a competitive hourly rate, this position offers both individual and team performance bonuses, providing excellent earning potential.

  Compensation Disclosure:

  The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.

  As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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