• Job Description

  Req#: 5393236

  We’re Changing the Rentals Industry

  Rentable is a profitable, Series B prop-tech startup known for building and operating one of the U.S.’s largest rental marketplaces - Rentable.co. In addition to our marketplace, we've recently launched an industry-leading SaaS platform that has seen great market traction. We're looking for exceptional people to help further accelerate our growth.

  We’re a 100% remote team of 90 spread across the U.S. from coast to coast. We operate on a strict no a**holes policy, and are proud to have built a community of highly performant people that take our work seriously, but not ourselves.

  While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.

  If you like the idea of joining an industry-changing company made up of people who genuinely like each other, Rentable could be a great fit for you.

  The Role

  As the Enterprise, Customer Success Manager for the ApartmentIQ product, you'll play a pivotal role in driving customer relationships that promote growth and retention. You will work closely with customers to increase customer adoption, identify and close opportunities for growth. You will also own the renewal and work with cross-functional stakeholders to minimize churn within your book of business. To be successful, you must have an in-depth knowledge of company products, services, partner integrations, and client business practices and possess effective communication skills. A genuine desire to understand the client’s business and provide value through actionable insight is expected in this critical role.

  Responsibilities:

  • Proactively manage a portfolio of Enterprise & mid-market customers
  • Identify and close opportunities for growth
  • Identify and work cross-functionality to remediate clients at risk
  • Develop and build strong relationships with key customer stakeholders
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Provide a high level of actionable insight and data analysis to your customers
  • Provide process enhancement feedback while evangelizing the culture and spirit of teamwork
  • Demonstrate an increasing level of knowledge and comprehension of Rentable products
  • Accurately document and update client records, notes, and interactions (Salesforce, Gainsight, Asana, etc)
  • Ensure compliance with Rentable best practices while following policies and procedures
  • Consistently meets OKRs and KPIs as communicated by your manager
  • Provide veteran insight within the Client Success organization. Act as a mentor for entry-level CSMs

  Qualifications:

  • A minimum of 5 years experience in a client-facing/account management role
  • Business savvy with a consultative, problem-solving, approach
  • Proven track record of success with a verifiable history of exceeding customer success goals
  • Experience with Salesforce and Gainsight (or similar systems)
  • Proven ability to work in a fast-paced, team-centered work environment
  • Prior experience in SaaS, multifamily, or PropTech required
  • Technical aptitude and ability to identify alternative solutions to customer issues
  • Ability to handle multiple, critical, high-priority issues with a sense of urgency
  • Proficiency with Google Suite Products
  • Excellent communication skills – verbal, written, and interpersonal with strong active listening skills
  • Ability to demonstrate effective problem-solving skills and strong client orientation
  • Detail-oriented and dependable, with a positive and inquisitive attitude
  • Exhibit a high degree of self-motivation, drive, and a proactive nature
  • Bachelor's degree or higher

  Why Rentable:

  • 100% remote workplace
  • Competitive Compensation Package
  • Stock Options
  • Open Vacation Policy (you take vacation whenever you want)
  • Medical, Dental, and Vision Insurance
  • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance Program
  • 401k Program
  • No A**hole policy

• About the company

  Rentable is the easiest way to find your next apartment. We bring you the freshest apartment listings for rent every day to make your search easy.

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