CaptivateIQ
Enterprise Customer Success Manager
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Job Description
- Req#: da1c8d7a-1659-4cde-baab-51f0cefc7a97
Employer Industry: Sales Performance Management
Why consider this job opportunity:
- Salary up to $130,000
- Opportunity for career advancement and growth within the organization
- Flexible vacation days and quarterly mental health days to recharge
- Comprehensive health benefits, including 100% coverage for medical, dental, and vision
- Work-from-home stipend and annual stipends for professional development
- Employee Resource Groups (ERGs) to support diversity and inclusion initiatives
What to Expect (Job Responsibilities):
- Develop tailored success plans for Enterprise customers based on their business goals and use cases
- Lead onboarding, adoption, quarterly business reviews, renewals, and expansion efforts for your book of business
- Build and maintain strong relationships across customer stakeholders, including C-suite leaders
- Collaborate closely with internal teams to solve customer pain points and close product gaps
- Identify growth opportunities and partner with Sales to expand the customer footprint
What is Required (Qualifications):
- 5+ years in Customer Success, Account Management, or a similar role in SaaS
- Proven experience owning and growing enterprise customer relationships ($100k+ ARR)
- Strong executive presence, consultative communication skills, and business acumen
- Experience managing complex product implementations and long customer lifecycles
- Ability to operate independently, drive strategy, and thrive in ambiguity
How to Stand Out (Preferred Qualifications):
- Bonus: experience with RevOps, sales performance management, or compensation software
#SalesPerformanceManagement #CustomerSuccess #CareerOpportunity #CompetitivePay #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
CaptivateIQ is the #1 rated sales commission software designed to bring teams together. We empower teams to run commissions with more accuracy and transparency.
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