• Job Description

  Req#: 8433e86d-e7e4-4f49-a35e-a9c2b0d2731c
  Employer Industry: Experience Analytics
  
  Why consider this job opportunity:
  - Salary up to $125,000, plus bonus or commission
  - Opportunity for career development and mentorship within a global leader in experience analytics
  - Flexible work arrangements, including hybrid and remote work policies
  - Generous paid time-off policy and immediate eligibility for parental leave
  - Stock options for all full-time employees, allowing participation in the company’s success
  - Engaging company culture with regular social events and Employee Resource Groups for support and advocacy
  
  What to Expect (Job Responsibilities):
  - Develop and maintain trusted advisor relationships with key customer stakeholders and executive sponsors
  - Prepare and lead strategic meetings with executive leadership to advance customer maturity and drive actionable outcomes
  - Align partnership activities with key business objectives and continuously communicate the value realized from the solutions
  - Collaborate cross-functionally to ensure partnership and renewal success throughout the customer lifecycle
  - Drive renewals and upsell opportunities in collaboration with sales teams to achieve retention targets
  
  What is Required (Qualifications):
  - 5-7 years of experience in Customer Success Management or a similar consultative, customer-facing role
  - Proven track record of supporting change management and driving renewals and upsells in a SaaS or subscription-based business
  - Strong organizational and project management skills, capable of managing multiple tasks and a diverse book of business
  - Exceptional relationship management skills with the ability to build and grow relationships at an executive level
  - Proficiency with frameworks such as Command of the Message, MEDDIC, and familiarity with digital customer experience metrics
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with analytics tools such as Google Analytics, Adobe Analytics, Qualtrics, Pendo, Amplitude, or Mixpanel
  
  #ExperienceAnalytics #CustomerSuccess #CareerOpportunity #CompetitivePay #RemoteWork #CompanyCulture
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Sweeten revenue, conversion and engagement with the world’s most complete experience analytics platform.

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