Employer Industry: Financial Services

Why consider this job opportunity:
- Full-time position with flexible hours, including the possibility of overtime
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment with rewards and recognition for achievements
- Comprehensive training program to develop skills in the financial services industry
- Passionate team focused on making a positive impact on customers' financial decisions
- No finance background required; supportive training provided

What to Expect (Job Responsibilities):
- Assist customers with inquiries regarding their 401k account balance, withdrawals, loans, and account maintenance
- Provide education and resources to help customers achieve their financial goals
- Participate in a training cohort to learn about the financial services industry and develop customer service skills
- Take customer calls and handle a variety of situations, driving towards suitable resolutions
- Engage in team activities and career coaching to enhance personal and professional growth

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High School diploma or GED required
- Ability to establish rapport and relationships through effective communication
- Proficiency in navigating and troubleshooting basic technology issues or systems
- Strong listening skills, professionalism, and empathy toward diverse customers

How to Stand Out (Preferred Qualifications):
- Previous experience in a role that required strong communication and problem-solving skills
- A passion for helping people and a desire for continuous learning
- Self-motivated with strong social skills and the ability to work well in a team environment

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