Employer Industry: Healthcare Services

Why consider this job opportunity:
- Market competitive compensation program
- Opportunity for career advancement and growth within the organization
- Work remotely from a comfortable environment
- Comprehensive benefits package including health, dental, vision, life insurance, and 401(k)
- Paid Time Off and Paid Holidays
- Supportive work environment focused on employee development

What to Expect (Job Responsibilities):
- Communicate with patients via phone to collect and manage patient accounts
- Persuade consumers to pay and set up payment arrangements for account balances
- Update customer records with new information and call results
- Execute verbal skip tracing procedures when necessary
- Comply with all regulatory compliance areas, including HIPAA and PCI requirements

What is Required (Qualifications):
- High school diploma or equivalent required
- 1-2 years of customer service experience
- Ability to communicate clearly using proper grammar and telephone etiquette
- Prior PC and keyboard knowledge is mandatory
- Ability to perform basic math calculations

How to Stand Out (Preferred Qualifications):
- Experience in the healthcare industry or familiarity with medical terminology
- Strong analytical and problem-solving skills
- Exceptional verbal and written communication skills
- Ability to work independently as well as part of a team
- Prior experience in collections or account management

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