Mass Markets
Entry Level Remote Customer Service Representative (Manitoba)
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Job Description
- Req#: 30115
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive starting compensation based on experience
- Opportunities for career advancement, including roles in supervision and training
- Paid time off and holidays to support work-life balance
- Comprehensive health benefits available after 90 days of employment
- Incentives and rewards, including cash bonuses and prizes
- Engaging team-oriented work environment with a casual dress code
What to Expect (Job Responsibilities):
- Handle inbound customer calls, troubleshoot basic technical issues, and resolve customer inquiries
- Utilize systems and technology for account management tasks
- Identify sales opportunities and apply sales skills to promote products and services
- Escalate customer dissatisfaction issues to the management team
- Ensure first-call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of the Windows operating system
How to Stand Out (Preferred Qualifications):
- Strong customer service orientation with skills in empathy and conflict resolution
- Ability to thrive in a fast-paced environment and manage multiple tasks
- Previous experience in a customer service or technical support role
#CustomerService #CareerGrowth #RemoteWork #BusinessProcessOutsourcing #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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