• Job Description

  Req#: R0068152

  About Our Job

  What We Offer

  The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $24.11-$36.17. We also offer generous benefits for full-time employees which include but are not limited to:

  • A guaranteed life-long monthly pension, once vested after 5 years of service

  • 457B Retirement Plan

  • 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

  • Competitive medical, dental and vision plans effective within 1 month of start date

  Location

  The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work at the Castro Building (1200 N Federal Blvd) 3 days per week. Employees must work within the state of Colorado on their off-site days.

  What You’ll Do

  About Denver Human Services

  Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!

  Diversity in the City

  The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team

  Denver Human Services is currently seeking a passionate and detail-oriented individual to serve as the Escalations Specialist for Questions & Answers (Q&A) team within the Family and Adult Assistance Division (FAAD).In this role, you will specialize in addressing and answering concerns, complaints, and escalations pertaining to Adult Financial, Food Assistance and Medical Assistance referred by the State, DHS Management, or law makers as requested. The selected candidate will be familiar with the laws, rules, regulations, computer systems, and general practices governed by FAAD.

  Specifically, as the Escalations Eligibility Technician you will:

  • Act as an eligibility determination subject matter expert for Colorado Works/TANF and serve as a resource to eligibility staff by assisting staff with difficult/complex cases, formulating approaches to address issues/problems, and briefing supervisors/managers on reoccurring concerns and issues

  • Document and update client information into state and county computer systems as well as respond to inquiries regarding fraud investigations and federal/state program management

  • Complete thorough research on TANF/SNAP/MA cases to resolve complex case errors and provide appropriate feedback to both internal and external clients/partners

  • Review, resolve, and respond to urgent/critical risk requests from various entities including, but not limited to: Management, Executive Management, other division’s Directors, Mayor’s Office, City Council Office, Office of Congress, CDHS, HCPF, and multiple other Community Partners

  • Serve as a community resource specialist for community partners and refers clients to internal and/or external services and service providers

  • Monitor changes in client’s case status, contacts clients to verify changes/updates, and makes appropriate adjustments to eligibility and issued benefits which may result in issuing restorations and/or claims

  • Assist with the reissuance of stolen EBT benefits and keeps up to date with any process changes regarding Lost/Stolen EBT Benefits

  • Maintain current knowledge of the Colorado Benefits Management System, programs, policies, and community resources and adjusts work processes to ensure accurate provision of benefits

  • Perform other related duties as assigned

  About You

  What You’ll Bring

  We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

  Our ideal candidate has some or all the following experience, skills, and characteristics:

  • Experience processing public assistance cases Adult Financial, Food and Medical Assistance

  • Superior customer service skills

  • A calm and flexible demeanor

  • Comfortable sharing your subject matter expertise through presentations

  • Strong attention to detail

  • Strong problem-solving skills

  Required Minimum Qualifications

  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

  • Experience: Three (3) years of experience determining eligibility for a variety of public assistance programs

  • Education & Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements

  Application Deadline

  This position is expected to stay open until July 24th. Please submit your application as soon as possible and no later than July 24th, 2024 at 11:59pm.

  About Everything Else

  Job Profile

  CA2666 Eligibility Specialist

  To view the full job profile including position specifications, physical demands, and probationary period, click here.

  Position Type

  Unlimited

  Position Salary Range

  $24.11 - $36.17

  Starting Pay

  Based on Experience and Education

  Agency

  Denver Human Services

  The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

  It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.

  Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

  For information about right to work, click here for English or here for Spanish.

• About the company

  Denver, officially the City and County of Denver, is the capital and most populous municipality of the US state of Colorado.

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