NHS
Estates Business Administrator
This job is now closed
Job Description
- Req#: C9200-25-0602?language=en&page=248&sort=publicationDateDesc
- Experience of having previously worked in an administrative/ secretarial / Helpdesk role. Experience of working within a multi-disciplinary team Front line customer service experience
- Ability to analyse problems to identify their cause, considering all possible solutions to identify those which offer wider benefits
- Strong team player Clear telephone voice/manner. Reliable, polite, friendly, helpful disposition
- Ability to analyse problems to identify their cause, considering all possible solutions to identify those which offer wider benefits
- Computer literate with good knowledge of Outlook, Excel and Word Strong practitioner of and committed follower of the principles associated with customer service excellence Excellent organisational and communication skills both written & oral Fluent English speaking Ability to work under pressure
- Literate and numerate. GCSE grade C or above in English & Maths NVQ Level 3 in Business Administration, General Administration or Equivalent
- NVQ Customer Care Qualification Knowledge of Planet FM software and CAFM database
- Experience of having previously worked in an administrative/ secretarial / Helpdesk role. Experience of working within a multi-disciplinary team Front line customer service experience
- Ability to analyse problems to identify their cause, considering all possible solutions to identify those which offer wider benefits
- Strong team player Clear telephone voice/manner. Reliable, polite, friendly, helpful disposition
- Ability to analyse problems to identify their cause, considering all possible solutions to identify those which offer wider benefits
- Computer literate with good knowledge of Outlook, Excel and Word Strong practitioner of and committed follower of the principles associated with customer service excellence Excellent organisational and communication skills both written & oral Fluent English speaking Ability to work under pressure
- Literate and numerate. GCSE grade C or above in English & Maths NVQ Level 3 in Business Administration, General Administration or Equivalent
- NVQ Customer Care Qualification Knowledge of Planet FM software and CAFM database
Job summary
The post holder's core role will be to provide a friendly, efficient, customer focused administration, helpdesk and secretarial service for the directorate, supporting achievement of local and wider Trust objectives comprising providing a professional service to staff, contractors, and visitors ensuring they are appropriately assisted whether via face to face, telephone or other method.
To effectively manage the procurement and payments of estates budgets in line with trust Standing Financial instructions. provide administration support to various Estates Managers. The post holder will need a flexible approach to work and be able to respond to changing priorities and maintain confidentiality and discretion with certain tasks. Excellent secretarial skills are essential.
Due to the wide range of people and stakeholders, the post holder will be communicating with (both internal and external) and must have excellent interpersonal and customer service skills. The post holder will be required to provide front line communications for all our customers.
The post holder is required to act independently within the guidelines of national, local and Trust-wide policies, protocols and best practice guidance.
Main duties of the job
Responsible for: Providing day-to-day administrative support to the Estates department management team.
Key working relationships: Estates and Facilities department, other operations staff, clients' representatives, contractors, Trust's employees and suppliers representatives.
Role of the Department: The Estates Department is a patient, visitor and staff driven department focused in delivering a range of engineering services in a professional, effective, consistent and friendly manner.
Our key objectives are to provide staff, patients and visitors with safe, attractive and fully operational environments whilst ensuring the Trust has all the engineering support services required to sustain normal, healthcare operations and business continuity.
About us
St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey.Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Details
Date posted
14 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,039 to £31,088 a year p.a. pro rata inclusive of HCAS (Inner)
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
200-NN-7101710-A&C-Z
Job locations
St Georges University Hospitals NHS Foundation Trust
Energy Centre
Tooting
SW17 0QT
Job descriptionJob description
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Job responsibilities
**Please see the attached supporting job description and person specification document, which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification**
Person SpecificationPerson Specification
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Qualifications and Training
Essential
Desirable
Experience
Essential
Desirable
Knowledge
Essential
Desirable
Skills
Essential
Qualifications and Training
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St Georges University Hospitals NHS Foundation Trust
Energy Centre
Tooting
SW17 0QT
Employer's website
Employer details
Employer name
St George's University Hospitals NHS Foundation Trust
Address
St Georges University Hospitals NHS Foundation Trust
Energy Centre
Tooting
SW17 0QT
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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