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Everblue Sales and Customer Service Associate
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Job Description
- Req#: 1v1I600ZuSjb
Employer Industry: Sustainability Training and Certification
Why consider this job opportunity:
- Opportunities for professional development and career advancement within the organization
- Hybrid work environment after an initial in-office period in Davidson, NC
- Supportive and fun-loving team culture that values creativity and innovation
- Chance to make a positive impact on energy efficiency and workforce development
- Engage in meaningful interactions that genuinely help customers succeed
What to Expect (Job Responsibilities):
- Serve as the first point of contact for applicants and professionals via phone, email, live chat, and the website
- Assist customers in selecting appropriate courses or certifications based on their needs and career goals
- Accurately process sales orders, course enrollments, and support requests while maintaining detailed records in the CRM
- Resolve semi-technical issues related to online training and escalate complex cases as needed
- Proactively reach out to applicants and past customers to provide updates and nurture leads for new business opportunities
What is Required (Qualifications):
- Background in customer support, inside sales, or technical support, ideally in education, SaaS, or training environments
- Strong empathy and active listening skills to uncover customer needs
- Comfortable learning new systems and troubleshooting issues
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting
- Experience with CRM tools and Microsoft Office Suite
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in business, communications, or a related field preferred; relevant experience considered in lieu of degree
- Natural curiosity and resilience with a strategic approach to identifying sales opportunities
- Collaborative and adaptable team player eager to contribute across functions
#SustainabilityTraining #CustomerService #SalesOpportunities #ProfessionalDevelopment #HybridWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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