EverCommerce
EverPro - Director, Customer Success Operations
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Job Description
- Req#: R-105136
Employer Industry: Service Commerce Platform
Why consider this job opportunity:
- Salary up to $215,000
- Flexibility to work remotely or in-office, accommodating various work preferences
- Robust health and wellness benefits, including an annual wellness stipend
- 401k with company match and Employee Stock Purchase Program
- Flexible and generous paid time off
- Opportunities for professional growth and development within the organization
What to Expect (Job Responsibilities):
- Define and evolve the operating framework for Customer Success, Support, and Professional Services
- Lead strategic planning, forecasting, and performance measurement across post-sale functions
- Develop and implement scalable processes and best practices to enhance efficiency and improve customer outcomes
- Deliver actionable insights on key post-sale metrics, including NRR, GRR, churn risk, and expansion opportunities
- Build and develop a high-performing Customer Success Operations team, fostering a culture of collaboration and impact
What is Required (Qualifications):
- 7+ years of experience in Customer Success Operations, Revenue Operations, or related SaaS roles, including 3+ years in a leadership position
- Bachelor’s degree in Business, Operations, Finance, or a related field required; MBA or advanced degree is a plus
- Proven track record of supporting large-scale transformation and driving operational maturity across post-sale functions
- Strong strategic thinking and analytical skills, with the ability to translate data into action
- Hands-on experience with tools such as Salesforce, Zendesk, or other applicable applications
How to Stand Out (Preferred Qualifications):
- Experience working cross-functionally to align systems, processes, and teams to support growth
- Deep understanding of Customer Success, Support, and Professional Services operating models
- A passion for driving clarity, scale, and results through process, insights, and execution
#ServiceCommerce #CustomerSuccess #RemoteWork #CareerGrowth #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
EverCommerce is the leading technology platform providing integrated SaaS solutions to global service SMBs.
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