Cynet Systems Inc
Executive / Desktop Support Technician
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Job Description
- Req#: 25-32726
- Build, configure, and ship new integration devices.
- Process returns, update Asset Management records, and arrange for shipping of returns.
- Communicate with end users and provide technical support.
- Troubleshoot issues related to software, desktops, laptops, and network connectivity.
- Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment.
- HS Diploma/GED (or Higher).
- 2 years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Altiris.
- 2 years of experience configuring and troubleshooting desktop hardware (Dell, Client).
- 2 years of Technology Support experience.
- Must demonstrate excellent time management skills and the ability to prioritize work and openly communicate in a highly dynamic professional environment.
- Experience providing remote XX glove support for setting up new computer systems.
- Experience in remote technical assistance and IT support, strong problem-solving and communication skills.
- Experience writing technical documentation.
- Experience assisting End Users in setting up logging in to, Program Setup, and accessing Network drives.
- Effective written and verbal communication abilities in a business environment.
- Retail or customer service experience.
- Proficient in Office 365 software.
- Basic understanding of SmartSheet.
- Provide first-level technical support to end users via teams or email.
- Experience with troubleshooting and resolving Citrix virtual desktop and application issues for end users.
- Troubleshoot and resolve hardware and software issues with the ability to escalate if needed.
- Ensure timely and effective communication with customers.
- Prioritize and manage multiple customers.
- Deliver exceptional customer service with a positive attitude.
Job Description:
Essential Functions:About the company
We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.
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