• Job Description

  Req#: MEA011OW

  Position Statement:

  As Marketing and eCommerce Consulting Executive, you will be responsible for enabling Hilton hotels in EMEA to reach adequate online presence and visibility levels to drive online channel performance, as well as connecting hotels to enterprise activities through online support and self-service toolkits.

  You will provide hotels with best practice guidelines across multiple subject matters and topics, while prioritising activities that drive revenue.

  
  Position Summary:

  
  The Executive will support and report into the Marketing & eCommerce Consulting Manager and is responsible for optimisation of Marketing & eCommerce Consulting programs and initiatives, which support and drive digital bookings on Hilton brand and 3rd party platforms in the EMEA.

  The Executive will be responsible for ensuring that all hotel-level digital outlets maintain optimal levels of presence and performance.

  
  What will I be doing?
  

  Your core responsibilities will include but not limited to:

  
  • Respond to day-to-day eCommerce and marketing hotel queries via designated communication channels, whilst adhering to established Rules of Engagement and Service Level Agreements.
  • Leverage eCommerce Consulting Best Practices and where necessary, proactively collect additional insight to formulate an accurate and relevant response to service hotels.
  • Facilitate performance marketing and lower-funnel initiatives related to eCommerce budgets and local search for the entire EMEA portfolio.
  • Grow personal and team knowledge, primarily focused on eCommerce and marketing topics. Further, build an understanding of the wider Hilton eco-system to redirect queries to the relevant department, when necessary.
  • Support on performance reporting for EMEA hotel portfolio, highlighting risks and opportunities for commercial activation.
  • Assist line manager in creating Best Practice Guidelines across multiple subject matters to drive efficiencies in the hotel servicing model.
  • Collaborate with your peers across the EMEA region to ensure a consistent level of service across the wider Consulting portfolio.
  • Actively participate in initiatives assigned by the line manager or senior manager targeted at delivering business value to the EMEA-wide enterprise.
  • Proactively participate in formal and informal ideation processes to feed initiatives into the enterprise-wide value workstream.

  Direct Reports:
  None

  What are we looking for?
  

  Required Skills and Experiences

  
  The success in this role will demonstrate itself through the following attributes and skills:
  • Customer Service focused individual
  • Strong communication and presentation skills
  • Exceptionally high standards of quality in personal work outputs
  • Excellent time management skills and tools
  • Excellent problem-solving skills and judgement capability
  • eCommerce/digital marketing experience
  • Proficient in MSOffice Suite—strong Excel and PowerPoint skills
  • Ability to think critically and analytically

  Required Qualifications
  • Minimum Education: BA/BS/Bachelor's Degree or equivalent or experience in lieu thereof
  • Proven relevant eCommerce / digital marketing experience

  What will it be like to work for Hilton?
  
  

  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

  #li-mh1

  #li-hybrid

• About the company

  Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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