• Job Description

  Req#: 210454621

  In the spirit of demonstrating genuine hospitality and following the firm’s belief of doing “first-class business in a first-class way,” everything we do in the Executive Gallery revolves around supporting our executives and their assistants. With a heavy focus on privacy and providing exceptional service, we ensure that all client needs are met with utmost attention to detail.

  The Executive Gallery Reception provides high-level guest services to our executives and their clients. They interact with all levels of JP Morgan Chase personnel on a daily basis and ensure that they are provided with "high touch" customer service and hospitality. They build solid relationships by being the central point of contact for all support areas of the floor, including supplies, facilities maintenance, catering services, and technology requests, and they ensure that these floors are well-maintained in every respect.

  The ideal candidate is able to complete daily responsibilities with limited supervision. It is crucial that these individuals are able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional, friendly demeanor with both employees and visitors to the floor. As part of a small, effective team, we need someone who can learn quickly while proactively seeking out additional responsibilities. Ownership of one’s work is essential as new tasks arise rapidly and often. Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall. We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.

  Job Responsibilities:

  • Assist, tend to, and anticipate the needs of the executives and the admins who work in the Gallery
  • Reserve, set up, and break down meeting rooms, and provide meeting planning support as needed
  • Pre-register, greet, and welcome visitors
  • Oversee stocking and maintenance of pantry areas and lounges
  • Work closely with internal partners including the dining, lobby reception, audio visual, and facility teams
  • Assist on routine facility inspections
  • Oversee hotel desks
  • Support admins as they work remotely including answering calls
  • Deliver and promote relevant communications as needed
  • Flexibility to work early mornings or late evenings as needed
  • Handles all stakeholders interactions with the highest level of hospitality and professionalism
  • Self-starter, ability to work in a fast-paced team environment with limited supervision
  • An excellent and trusted business partner. Works well with cross-functional teams to reach a common goal and get the job done
  • Willing and able to learn the business and fully understand how and why tasks satisfy business needs
  • Strong interpersonal, written, and oral communication skills
  • Strong organizational and time management skills
  • Ability to work independently as well as part of the team to ensure that the needs of the group are always met and that adequate coverage is provided
  • Tasks, whether routine or urgent, are completed successfully and in a timely manner
  • Excellent multi-tasking skills, with the ability to handle stressful situations in a calm and professional manner
  • Troubleshooting and ability to execute using keen problem solving techniques
  • Maintain confidentiality pertaining to business matters

  Required qualifications, capabilities, and skills:

  • Minimum 2 years’ experience in high-end reception, concierge or hospitality services
  • Excellent interpersonal and communication skills
  • Dedication and desire to provide best in class customer service, with a friendly and outgoing demeanor
  • Skills include familiarity with widely-used software packages e.g. Word, Excel, and PowerPoint

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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