Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

• Customer Focus: Customer-obsessed and has a passion for excellence in customer service with attention to detail. Goes the “extra mile” to deliver results.
• Excellent Communication: Demonstrate a highly professional attitude and personal presentation skills in all verbal and written communications. Maintain strict confidentiality of Executives’ travel information.
• Relationship building: Build effective relationships with client’s VIP employees through positive communication. Be actively involved in achieving team objectives.
• Managing complexity: Can work effectively in a complex, diverse, fast-paced environment. Ability to multi-task and act with a sense of urgency.
• Problem solving: Ability to work autonomously and independently, combined with creative problem-solving skills. Proactively identify potential problems and determine the best solution, with a process improvement mindset.

• Ability to operate in a multi-channel environment and be accountable to key performance indicators of success, such as customer satisfaction (CSAT) and key productivity metrics (for example call adherence and call service metrics).
• Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.
• In depth knowledge of:
• Domestic and international business travel for air, hotel, car and rail booking
• High proficiency in GDS Sabre/Amadeus

• Possess a clear understanding of Amex GBT Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.
• Execute customer service issue follow-up and resolution, visa/passport processing, voids, refunds, exchanges, split ticketing, priority wait-listing, preferred seat selection, upgrade management as needed. .
• Maintain client profiles, including information on family members where applicable, ensuring special requests and reward program information such as frequent flyer / driver / hotel stay are included. Enroll VIP and family members into loyalty benefit programs.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!