• Employment Type : Ongoing (1 role)
• Location : Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
• Grade : Clerk Grade 5/6
• Salary Range: $97,027 – $107,059 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

Day to day responsibilities

• Organising and maintaining the Executive Director's diary, scheduling meetings, and ensuring they are well-prepared for meetings.
  Drafting, reviewing, and managing emails, letters, and other forms of communication.
• Preparing agendas, taking minutes, and following up on action items from meetings.
• Creating and developing presentations, reports, and briefing notes.
• Supporting various projects by coordinating tasks, gathering information, and ensuring deadlines are met.
• Acting as a point of contact between the Executive Director and other staff or external stakeholders.
• Assisting in the planning and execution of events, workshops, and conferences.

• Proven success in supporting senior executives in a fast-paced and dynamic environment to undertake a broad range of executive and business support functions
  
• Demonstrated ability to contextual information to critically assess and prioritise requests to assist focusing senior leaders' activity
  
• Manage the Executive Director’s diary, records, correspondence, and meetings to effectively manage their agenda
  
• Experience in drafting, preparing and reviewing correspondence, agendas, minutes, presentations, and briefing notes to support business requirements, while assisting with reporting, analysis and maintaining processes
  
• Experience in supporting and delivering cross-team projects and initiatives including undertaking secretariat functions such as agendas, meeting papers and minutes
  
• Experience in assisting the team with planning, material collation, and analysis to meet organisational standards, while gathering and providing information for executive reports to support informed decision-making and planning.
  
• Experience in an agile, digital environment would be highly desirable

Salary Grade 5/6, with the base salary for this role starting at $97,027 base plus superannuation

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Esther Dah via esther.dah@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 12 February 2025 at 10:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact esther.dah@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process