• Job Description

  Req#: 519744

  Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

  Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
  Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

  Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

  
  CMA CGM Agencies India Pvt.Ltd

  
  JOB DESCRIPTION
  Job Title : Analyst - eCommerce
  Reporting To : Manger - eCommerce
  Location : Chennai

  
  Key Responsibilities:-
  Reporting to eCommerce Functional Manager, the analyst acts and support for Head-Office (HO). The analyst
  contributes to CMA CGM eCommerce product support and enhancement on world-wide services, on all eCommerce
  products (Schedules, Booking, Documentation, Invoices…) and on all eCommerce Channel (web and EDI).
  • On the scope defined by Head Office in Marseille, the analyst complements achieving the eBusiness Website
  Road-Map by:
  o Preparing business requirement documents on new products and evolutions: proposing application
  system changes, compatibility, enhancements, developments and liaising with eCommerce Regional
  Offices/Internal user/Customers/ IT Teams.
  o Perform User acceptance test for new or enhanced eCommerce products as per CMA CGM standard
  • The analyst delivers functional support to existing eBusiness users (internal and external):
  o investigating and resolving application errors, data discrepancies and queries
  o Identifying the gaps and qualifying system bugs and to coordinate with HO/CMA CGM IT/ Service
  Providers for a solution/fix.
  o Monitor progress of technical issues raised and ensure users and other stake holders are informed on
  the solutions.
  • The analyst delivers professional services with our VIP customers by helping them to build Direct EDI connections
  with us on various products we offer.
  o Analysing and qualifying customer requests
  o Coordinating development with HO and IT team
  o Performing with customers the functional tests
  o Organizing production roll-out
  o Supporting customer queries related with logical EDI flow
  • The analyst will put all his effort to customer satisfaction and data-quality improvements.

  
  Key performance standards
  • Customer and Agent Ticket resolutions aligned with Group standard
  • Qualitative analysis and preparation of Business requirement documents
  • Realisation of User Acceptance Tests
  • Meeting deadlines as assigned by Head Office.
  • Timely reporting on all activities
  • HO standard

  
  Requirements and specific skills
  • Experience of supporting websites, recording and assisting application support issues from customers, prioritising
  requests, proposing and communicating timely solutions to HO/IT.
  • Basic understanding of web programming, EDI solutions and development methodologies
  • Basic knowledge on SQL databases
  • Customer focus - understanding the needs of the internal or external customers when initiating actions or making
  decisions.
  • Strong time management, responsibility and project management skills
  • Experience in shipping Industry will be considered as an added value
  • Excellent written and verbal communication & reporting skills
  • Fluent English is mandatory, basic French will be considered as an added value.

  Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines

• About the company

  366006 CMA CGM SA is a French container transportation and shipping company.

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