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Experienced Patient Services Specialist I - Days - Remote (Jackson, Michigan Residents)
5 days agoWhat's your preference?
Job Description
- Req#: 2511854
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Health insurance and paid time off included
- Opportunity for career growth and advancement within the organization
- Work remotely from the comfort of your home
- No weekends required; flexible weekday hours
- Supportive work environment focused on one-call resolution
What to Expect (Job Responsibilities):
- Respond to patient inquiries regarding healthcare accounts receivables in a high-volume billing call center
- Ensure timely responses to service center inquiries via phone, fax, email, or mail
- Research and educate patients on outstanding bills and their status
- Initiate and resolve account receivable errors with billing or coding teams
- Maintain strict confidentiality standards for patient information and comply with regulations
What is Required (Qualifications):
- High school diploma or G.E.D. equivalent
- Minimum of three (3) years of Call Center experience
- At least one (1) year of billing (billing and coding) experience
- Six (6) months of remote work experience
- Ability to interpret insurance billing processes, including co-pays and deductibles
How to Stand Out (Preferred Qualifications):
- Associate's degree in Business Administration, Accounting, Billing, Coding, or related field
- Experience in healthcare/medical office customer service
- Technical skills in Microsoft Suite and online payment methods
- Ability to remain calm and de-escalate callers effectively
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #BillingAndCoding
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