What's your preference?
Job Description
- Req#: DPDHGLOBALAV289868ENGLOBALEXTERNAL
- Receiving and processing customer spot requests for quotes and other inquiries, in some cases clarifying if necessary.
- Contacting appropriate origin/destination pricing teams for spot rates, compiling rates/creating spot offer from Quoteshop
- Submitting offer in various ways (via email, via tool/platform like GT Nexus/OTM/Keelvar)
- Updating and distributing spot quotes to various stations
- Continuously monitoring customer spot quotes and inquiries
- Coordinating the accurate execution of won business with the countries and informing the customer as necessary.
- Proactively communicating information regarding the status of quotes and inquiries, as well as any potential issues to the customer, and taking or initiating immediate corrective and preventive actions.
- Updating Standard Operational Procedures (SOP)
- Utilizing best practices/procedures for other customers, as well as automating and documenting processes.
- Maintaining and sending reports
- Preparing regular performance reports and analyses related to dedicated customer
- Completing administrative tasks on time
- Participating in calls if necessary
- university/college degree (logistics specialisation is an advantage))
- 1-3 years of experience in a similar field (preferably in a multinational company)
- Experience in sales support/after-sales/quotation is an advantage
- Experience in sea/air freight forwarding
- Negotiation-level, minimum intermediate active English language skills
- User-level knowledge of MS Office (mainly Excel).
- Customer focus
- Excellent communication skills
- Openness to new ideas and willingness to learn
- Good problem-solving skills
- Precision
- Home office capability
- We recognize and reward your hard work through a competitive compensation and performance-based incentive.
- We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
- Flexible work arrangements to support work/life balance.
- Generous paid time off: Privilege (earned leave).
- Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)
- Recognition & Engagement culture
Position: Sales Expert - Regional Quote Desk Europe
Main tasks:
Expectations:
Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.
Apply now and embark on an exciting journey with us! We offer:
By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities across our GSC service lines and in our different divisions around the globe.
About the company
We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.