Do you enjoy being part of a team that delivers quality customer service?

Are you a passionate legal researcher motivated by client satisfaction?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role

As an Expert Witness Research Analyst, you will conduct research and provide clients with relevant information. You will manage search requests, communicate with customers, and collaborate with the team to meet department objectives.

The start date for this position is 3/25/24.

Mandatory Part-Time Training for the first three months.

Working Hours: 8 AM -12 PM EST

Responsibilities

• Conducting research using internal and external resources.
• Managing the life cycle of Expert Witness Search requests.
• Delivering clear, concise, accurate, timely, and thorough communication to customers.
• Applying established standards to the order management process.
• Acting as an advocate for the customer in reporting feedback and resolving issues.
• Working effectively in a team environment and collaborating across the organization.

Requirements

• Possess a Juris Doctorate, Paralegal certification, or relevant experience with significant legal research exposure. Equivalent education/experience will also be taken into consideration
• Be able to support a Global organization part-time with a flexible schedule: 20 hours/week MANDATORY, Mon-Fri, 8 AM-6 PM EST.
• Be able to provide exceptional customer service in all customer contacts. A commitment to providing resolution to customer issues on the first pass.
• Be skilled in Windows, Microsoft Office, internet browsing, and basic problem-solving on a PC. Be able to type at least 50 wpm.
• Possess significant business insight to assess decisions' impact on customer satisfaction (Net Promoter Score).
• Experience with Lexis Advance and related products is advantageous.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
• This position is NOT eligible for benefits.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary Range

$20-$25/hour

The salary range provided in this posting is the base salary range for Colorado.$16,500.00 - $27,500.00

RELX offers several health, protection, retirement, financial and wellbeing coverage options, as well as time away from work, so that you can choose benefits that fit your life-wherever you are. For most coverage, including health and protection benefits, you'll need to enroll within 31 days of your hire or rehire date, and then again during Benefits Annual Enrollment each year (typically held in the fall). You can change your coverage during the year only if you have a qualifying life event, such as getting married or having a child. More details are available online or by calling the RELX Benefits Center. Both you and RELX share in the cost of your coverage, including for your spouse/partner and eligible children. You contribute to the cost of your benefits coverage through per pay period contributions. These contributions are based on your base salary plus target incentive or commission (if applicable), where you live and who you choose to cover. RELX provides a subsidy that can be applied to any medical and dental coverage that you purchase through the Aon Active Health Exchange™. People who are eligible for the benefits include: Full- and part-time employees working at least 20 hours or more per week; your spouse or partner; and children up to age 26 for medical and 19 (or 23 if a full-time student) for dental and vision. Other eligibility requirements may apply for certain benefits.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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