• Job Description

  Req#: 88247

  At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

  Are you ready for a rewarding career?

  Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

  Come and join our community!

  Job Type

  • Full Time Opportunity
  • Work Schedule: Monday to Friday from 9:00 a.m. to 6:00 p.m. (weekend availability if necessary)
  • This job requires you to have a valid drivers license.

  Routes

  East Area

  • Routes can include the following municipalities: Aguadilla, Aguada, Rincón, Añasco, Mayagüez, Las Marías, San Sebastián, Camuy, Hatillo, Arecibo, Utuado, Barceloneta, Florida, Manatí, Ciales, Orocovis, Morovis, Vega Baja & Vega Alta.

  General Description

  Visits customers with delinquent accounts and attempts to secure payment.

  Essential Duties and Responsibilities

  • Contacts customers in person to encourage and secure payment of delinquent accounts.
  • Provides orientation to the customer concerning payment alternatives and debt restructuring and obtains a payment promise.
  • Follows-up on payment promises.
  • Receives payments and posts amount paid to customer account.
  • Records information about financial status of customers and status of collection efforts.
  • Must be able to provide call center support as required.

  Education

  +24 Bachelor's degree credits approved

  Experience

  At least one year of related experience in external collections and customer service.

  Certifications / Licenses

  Driver's License is required

  Other Qualifications

  • Positive attitude
  • Ability to handle claims during visits or over the phone
  • Willing to work under pressure
  • Excellent interpersonal skills
  • Knowledge in Microsoft Office (Word, Excel & Outlook)

  Values

  Passion for People

  Succeed Together

  Own Every Moment

  Build the Future

  Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

  If you have a disability and need assistance with the application process, please contact us asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

  As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

  If you are a California resident, please click here to learn more about your privacy rights.

  .

  Popular is an Equal Opportunity Employer

  Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

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• About the company

  Popular, Inc., doing business as Banco Popular in Puerto Rico and the Virgin Islands and as Popular Bank in the mainland United States, is a financial services conglomerate that has operated in Puerto Rico for over 125 years and in the mainland United ...

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