• Job Description

  Req#: R0260405

  Job Description:

  Job Title: Facilities Manager - Pan India

  Location: Mumbai, India

  Role Description

  The Service Delivery Manager has accountability for delivering the vision and strategy, at a regional/client group level, focusing on achieving consistent operational excellence and client/user satisfaction through industrialisation, price/value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated. The Service Delivery Manager is accountable for workstream performance outcomes within their assigned region/client group. They will lead the Service Operations team, providing oversight of operations across the region/client group and business lines, working closely with client management and product management, initiative delivery and COO colleagues to ensure client satisfaction, achievement of business goals and close management of risk. The Service Delivery Manager is accountable for developing and implementing strategies to deliver continuous improvement through implementation of best practices, for execution of transformation and transition projects and for managing service provision through strategic partners and local vendors, in conjunction with vendor management colleagues. The Service Delivery Manager will develop strong, trusting relationships with leaders within the business and support their team members to achieve trusted advisor status. They are a senior member of the Management team, will be a leadership role model and will actively engage with members of the wider Divisional team, at all levels, ensuring employees understand how they are contributing to the delivery of the business strategy, their role in managing and minimising risk and the future direction of the business. The Service Delivery Manager is a senior member of the Service Operations profession and will provide thought leadership in Service Operations, particularly as it relates to their domain experience.

  What we’ll offer you

  As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under childcare assistance benefit (gender neutral)
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

  Your key responsibilities

  The purpose of the Pan India Facility Manager is to take responsibility for the delivery of all workplace facility services, through the Bank’s Tier 1 Vendor and Direct Reports, along with any change programmes delivered at a country level, not limited to but including reactive works for both established and ad-hoc services.

  The Pan India Facility Manager has accountability for delivering the DB Global Real Estate Teams vision and strategy at a country level, focusing on achieving consistent operational excellence and client/user satisfaction through price/value optionality, and leveraging increased automation and the use of technology to ensure Service Delivery and Operations are fully aligned and integrated.

  As a member of the Global Real Restate Team they will be in a leadership role model and will actively engage with members of the wider Divisional team, at all levels, ensuring employees understand how they are contributing to the delivery of the business strategy and their role in managing and minimising risk, as well as the future direction of the business.

  Key Tasks

  • Oversight of the Service Delivery line in support of the Bank’s business operations, ensuring services are delivered effectively and operational platforms are maintained to the highest standard, with minimal risk to the Bank’s business operations.
  • Actively participates in the development of short, medium and long term plans for improving the effectiveness and efficiency of service delivery that will generate a significant, positive impact on the business unit's profitability/cost containment objectives and strategic direction.
  • Drives the implementation of the service delivery platform, including development of new solutions, processes, policies and organisational structures/models, ensuring stability of existing operations at all times.
  • Drives the implementation of innovative business change solutions, including Divisional and DB-wide initiatives. Plays an active role in new product/service development, process and performance improvement initiatives, to deliver industrialised solutions and client optionality.
  • Actively manages operational performance against agreed financial and non-financial targets for assigned products/services, including benefit of investment initiatives.
  • Actively drives the development and benchmarking of world-class operational standards and ensures their implementation as appropriate

  • Produces and manages performance measures against agreed metrics to demonstrate:

  • Satisfactory service delivery
  • Performance against Key Performance Indicators (KPIs)
  • Delivery of Service Level Agreements (SLAs)
  • Key Risk Indicators (KRIs)
  • Variance reports demonstrating well managed costs against budget
  • Client satisfaction feedback

  • Promotes programmes and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality consistent with DB Global standards.
  • Accountable for the local fiscal activities including budgeting, forecasting, savings, expenditure strategies, reporting and audits.
  • Participates actively in identifying and cultivating savings opportunities.
  • Creates an environment where people management and development is the number one priority.
  • Actively communicates and cascades the business strategy, plans and values at all levels in the organisation driving a high performance culture, enabling effective navigation of the organisation, and supporting efficient decision making.
  • Drives the achievement of high performance through effective career management of direct reports, providing equitable opportunities, supporting succession planning and talent management processes to ensure continuous development of people capability & delivery of results.
  • Acts as a management role model, communicating SMART business driven objectives at the beginning of the year, ensuring every team member has regular, continuous and constructive performance reviews, encouraging career development, nurturing talent and fostering diversity.
  • Proactively manages tough people decisions to ensure people performance is aligned with organisation imperatives and needs. Addresses individual performance issues, where necessary, to drive for high performance.
  • Highlights operational, regulatory and other risks to the Regional Facilities Manager. Takes ownership for operational resolution and reflects the needs of clients in the prioritisation of immediate and longer term remediation strategies. Works closely with Regional Facilities Management, and Business Partners to ensure open, clear communication channels with clients at all times.
  • Ensures strategic partners and local vendors quality of practice meets contractual requirements.
  • Actively manages problems and incidents that ensure service partners meet or exceed client expectations

  Your skills and experience

  • Educated to degree level or higher (or equivalent) from an accredited college or university (or equivalent)
  • Facilities Management qualification or equivalent
  • Proven experience in similar senior Facilities/ Property Management role which includes working knowledge and experience of Facilities Services

  ·Proven project management skills

  • Knowledge of, and how to develop and implement procurement systems, contracts, asset registers, including managing bids and offers and price-quality relationship
  • Experienced in providing Business Continuity and Crisis Management
  • Working knowledge of proof reading and approving contracts and tender documents. As well as compilation and/or drafting/preparation of the same.
  • Excellent interpersonal skills in relationship building and relationship management as well as the ability to deal with, and facilitate decision making with a wide range of people.
  • Experience of working in cross-functional teams and managing teams to achieve objectives, including goals agreed service providers.
  • Experienced leadership skills, with the ability of communicating a vision or goal to others and lead them to achieving it. As well as pushes for action and results, and wins the support and help of others.
  • Proven ability to manage, and how to compile and implement budgets, forecasts including cost savings reports, and tender financials.
  • Confidently displays an ability to take logical and analytical approach to solving problems and resolving issues. To find solutions using creativity, reasoning and past experience, along with the information and knowledge available to you
  • Ability to plan, organise and implement tasks within an allocated time frame. Planning, prioritising and organising information that contribute towards short and medium to long term strategic plans

  How we’ll support you

  • Training and development to help you excel in your career
  • Coaching and support from experts in your team
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs

  About us and our teams

  Please visit our company website for further information:

  https://www.db.com/company/company.htm

  Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

  
  We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

  Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

• About the company

  The bank's network spans 58 countries with a large presence in Europe, the Americas and Asia.

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