Reporting to

Social Care Lead

Department

Grosvenor Hart Homes

Primary location

Chester and surrounding areas

Other locations

Monthly travel outside of Chester to London, some occasional travel within the Northwest of England.

Working arrangements

The role will be predominantly based in Chester city centre (CH1 1QE), with a requirement to work within tenants’ homes and attend external meetings as required.

Role Purpose

To develop, coordinate and drive a bespoke plan of support services for individuals and families working in partnership with local voluntary and statutory services, to secure the best outcomes for families in relation to welfare, safety, housing, education and health matters.

GHH’s vision is to support individuals or families to achieve their own goals and to sustain a viable lifestyle, where children and young people can thrive and reach their potential. To do this we are delivering high quality homes and services in order to build safe and supportive communities. A proportion of our homes are therefore targeted at young people leaving care, families living in temporary accommodation, families affected by domestic abuse, families with children on the edge of care.

This role is part of our front line multi-disciplinary support team working with children, young people and their families to coordinate and ensure the delivery of a range of a high-quality, responsive, and relevant services (internal and external) which address the needs of our tenants and remove barriers to their success. In addition, we expect our support team to work directly with individuals and families to help develop their resilience and life skills and to encourage them to achieve their goals according to an agreed support plan.

Key responsibilities

With a professional background in social care, youth work, health, or other related area and an understanding of the challenges faced by children, young people and families, it is essential that you have previous experience of working with children and families/foster carers as well as a sound knowledge of safeguarding procedures.

The main responsibilities of this role will be to:

• Build trusted relationships with families and young people prior to, during and after their tenancy within Grosvenor Hart Homes.

• Prior to moving in, work with each prospective tenant / household and the relevant statutory services to assess support needs and create a bespoke plan to meet those needs which moves them through to the next stage of their housing pathway and sets clear, measurable outcomes.

• Discuss, agree, and then implement a move in plan to smoothly transition each tenant into their home.

• Drive and oversee execution of each tenant’s support plan – removing barriers, helping to solve problems, keeping tenants motivated and focused on achieving the steps/ goals within their plan to its successful completion.

• Offering practical and emotional support to individuals and families as needed, including in times of emergency or crisis.

• Operate as the individual or household’s named point of contact for GHH, responsible for keeping records and updating reports using an effective case management process.

• Work with GHH residents to facilitate neighbourhood projects to further social outcomes, e.g., community gardening, arts, cooking activities.

• Adhere to the safeguarding policies and procedures of GHH, taking an active role in the safeguarding of tenants.

• Participate in supervision and regular team meetings taking responsibility for own work and escalating concerns.

• Deputise for other members of the GHH team as required.

• Provide supervision to students or more junior members of the team as required.

• Provide feedback, progress reports and contribute to evaluations for internal and external stakeholders as required.

• Ensure there is a joined-up approach to supporting GHH tenants across a multi-disciplinary team.

In addition, the role requires the following responsibilities:

• To continuously develop and improve

• To comply with company policy and best practise in security, legal and regulatory compliance

• To carry out duties, within the relevant legislation at all times and be familiar with the terms of all current legislation relevant to the role

• To ensure Health and Safety responsibilities are fulfilled, including:

• To have responsibility for personal safety and the safety of others

• To ensure that all H&S responsibilities are fulfilled, and that safety and welfare is maintained.

• Plan enough time for work to be done in a healthy and safe way.

• To assume delegated authority to take aversive/proactive action where appropriate to prevent a potential situation escalating to an accident or health and safety failure.

• To complete any other duties as required from time to time.

Essential skills and attributes:

Qualifications:

Essential

• Social work qualification (and completion of the Assessed and Supported Year in Employment) or be suitably qualified in an allied profession.

• Registered with Social Work England or equivalent.

Desirable

• Level 3 Safeguarding

• Advocacy Training

• Counselling skills

• Mental health first aid

• Practice Educator Qualification

Experience:

• Experience of successfully working with vulnerable children, young people and families within a social care or health setting with individuals such as care leavers, people who have experienced domestic abuse and/or homelessness.

• Experience of complex case management and delivering to assessment and outcome-based frameworks (e.g., the Family Outcomes Star).

• Safeguarding children and vulnerable adults.

• Experience of working in a multi-agency/ disciplinary arena.

• An understanding of welfare rights and money advice and experience in supporting individuals in this area.

• Knowledge and experience of using intervention approaches such as advocacy and mediation.

• Knowledge of relevant current issues and research (including emerging trends and how best to respond to these and the children’s social care arena e.g. Early Help; Continuing Education; Mental Health).

• Knowledge of trauma informed therapeutic and asset-based approaches of support.

• Understanding of children’s and adult services, mental health services and the NHS, and relevant legislation and policies.

• Experience of conducting risk assessments and adopting risk management tools.

• IT literate, with good working knowledge of Microsoft Office.

Skills:

• Excellent interpersonal skills, able to build trusted relationships.

• Outstanding problem-solving skills.

• A good and clear communicator (written and spoken).

• Reliable with strong work ethic.

• Attention to detail and dedication to providing quality work.

• Professionalism, discretion, and confidentiality at all times.

• Commitment to make a positive difference to the lives of others.

• Ability to work well with different individuals.

• Compassion and empathy.

• Commitment to engaging in individual and group supervision.

• Commitment to own self-care.

All employees must uphold the shared values of Grosvenor:

Integrity, be honest, fair, and open.

Trust, be loyal, reliable and deliver on commitments.

Respect, be inclusive, straightforward, collaborative, caring and thoughtful.

Key performance indicators

• Achievement of goals within tenant support plans.

• Successfully engaging prospective GHH tenants and other residents in service delivery.

• Supporting residents to achieve positive outcomes as defined through needs assessment tools and evaluations within a reasonable timeframe.

• Establishing and maintaining positive relationships with GHH residents and key stakeholders.

Additional information

• You will be expected to work some evenings and weekends and to occasionally travel within the northwest of England and London. This might include some overnight stays.

• A full driver’s licence and access to a car would be desirable.

• This post will be required to work with vulnerable people in their own homes and will require an enhanced DBS check.

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