AMETEK
Field Service Engineer (Indianapolis - IN, Louisville - KY, or Cincinnati - OH)
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Job Description
- Req#: 209397
- Perform on-site calibration, repair, and preventive maintenance of Brookfield laboratory instruments.
- Execute IQ/OQ/PQ protocols in collaboration with sales engineers.
- Interpret service instructions and blueprints; contribute to documentation improvements.
- Proactively schedule and manage weekly service visits (targeting 2–3 per week).
- Educate customers on Brookfield instrumentation and recommend solutions to enhance testing capabilities.
- Identify and pursue upselling opportunities for products and services.
- Promote Brookfield Viscosity Standard Fluids for accurate calibration and optimal performance.
- Train users on proper operation, maintenance, and sensitivity care of Brookfield equipment.
- Submit trip expenses within 7 days of completion.
- Complete service tickets and technical reports with accuracy and professionalism.
- Maintain clear communication with the Production Manager and internal teams.
- Adhere to all safety protocols and use appropriate PPE.
- Support training initiatives for Brookfield export dealer personnel.
- Participate in cross-functional collaboration and continuous improvement efforts.
- Travel extensively across the Central U.S., with occasional travel to other regions and internationally.
- Based in: Indianapolis - IN, Louisville - KY, or Cincinnati - OH
- Valid driver’s license and ability to lift 50 lbs or more.
- Willingness to travel extensively and work independently.
- Ability to read and interpret blueprints and technical instructions.
- Strong organizational skills to manage multiple customer engagements weekly.
- Excellent interpersonal, written, and verbal communication skills.
- Proficiency in Microsoft Office Suite.
- Experience in technical documentation, customer training, and service team instruction.
- Solid understanding of AC/DC power electronics and laboratory instrumentation is preferred.
Job Summary:
We are seeking a driven and customer-focused Field Service Engineer to provide expert on-site calibration, certification, repair, and qualification services for Brookfield laboratory instruments and accessories. This role is ideal for individuals who enjoy travel, excel in technical problem-solving, and are passionate about delivering exceptional customer service.
Key Responsibilities:
Technical Service & Support
Customer Engagement & Sales Enablement
Operational Excellence
Additional Duties
Qualifications:
About the company
AMETEK, Inc. is an American multinational conglomerate and global designer and manufacturer of electronic instruments and electromechanical devices with headquarters in the United States and over 220 sites worldwide.
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