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Field Service Specialist - Remote Denver
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Job Description
- Req#: 9068
Employer Industry: Professional Imaging and Printing Solutions
Why consider this job opportunity:
- Salary up to $95,943
- Comprehensive medical, dental, vision, and prescription drug coverage eligible on the start date
- Generous paid time off, including sick time, vacation, and holidays
- 401K plan with company matching
- Opportunity to work remotely from the Denver or Fort Collins area
- Supportive team environment with a focus on professional development and training
What to Expect (Job Responsibilities):
- Analyze product failures and perform repairs to return equipment to production status through telephone and on-site activities
- Conduct product installations and deliver operator equipment production and maintenance training
- Provide hardware, software, configuration, and networking support via telephone, email, chat, and on-site
- Document and submit service/repair activity while informing customers of supply replenishments
- Identify and resolve potential customer dissatisfaction issues, escalating as necessary
What is Required (Qualifications):
- Requires more than 50% travel, often on short notice
- 5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
- Completion of a program at a community college, technical or commercial school, or equivalent experience (minimum of a 2-year program)
- Ability to troubleshoot computer hardware and software problems
- Field/on-site repair experience
How to Stand Out (Preferred Qualifications):
- Experience with RIP and ICC Profiles
- Ability to organize and write technical reports
- Knowledge of product specifications and manuals
- Previous experience providing service training to dealers and service partners
#ProfessionalImaging #FieldService #TechnicalSupport #RemoteWork #CareerOpportunity
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