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Field Service Specialist - Remote Detroit
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Job Description
- Req#: 9157
Employer Industry: Professional Imaging and Printing Solutions
Why consider this job opportunity:
- Salary up to $95,943
- Generous paid time off, including sick time, vacation, and holidays
- Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
- 401K plan with company matching
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
What to Expect (Job Responsibilities):
- Analyze product failures and perform repairs to return equipment to production status
- Provide hardware, software, configuration, and networking support via various communication methods
- Conduct operator equipment production and maintenance training for customers
- Identify potential customer dissatisfaction issues and resolve or escalate as necessary
- Assist with the creation of installation, service, and support documentation
What is Required (Qualifications):
- Requires more than 50% travel, often on short notice
- 5-8 years of experience in a similar role providing advanced product support for commercial and industrial printing products
- Completion of a program at a community college, technical or commercial school, or equivalent experience (minimum of a 2-year program)
- Ability to troubleshoot computer hardware and software problems
- Field/on-site repair experience
How to Stand Out (Preferred Qualifications):
- Experience with RIP and ICC Profile creation
- Ability to organize and write technical reports
- Knowledge of product specifications and manuals
#ProfessionalImaging #FieldService #CustomerSatisfaction #CareerOpportunity #CompetitivePay
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