• Job Description

  Req#: REQ-13928

  It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

  Being part of the Dutch Family

  You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!

  Dutch Bros mission statement

  We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.

  Who we are

  Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities.

  We love people and we love OUR people! Here’s what we offer

  Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

  • Medical/Dental/Vision/Short Term Disability/Life insurances

  • Paid Sick Days

  • 401(k) plan with employer match after one year of employment

  • Education Benefit Program

  • Vacation/Floating Holidays/Paid Time Off

  • Paid Parental Leave

  • Flexible Schedule

  • Paid Volunteer Days

  • Various employee discounts

  • Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista

  Position Overview

  This entry-level position provides administrative support for the Field Services team. The Field Services Administrative Assistant serves as the point-person for a variety of different tasks and projects serving the Field Standards, Field Learning, Field Services Analytics, Field Testing, Field Optimization, Field Technology, and Field Programs teams.

  Job Qualifications

  • High school diploma or GED

  • 2 years general office experience

  • Strong written and verbal communication skills; able to vary tone and language choice to fit the audience

  • Strong general computing skills (Google Apps skills strongly preferred)

  • Ability to maintain detailed records of work in progress and completed work

  • Ability to supplement software knowledge independently by using help forums and tutorials

  Location Requirement:

  • This position is based in Phoenix, AZ

  Key Result Areas (KRAs)

  Draft, edit, and maintain process documentation and manage files for all field positions, as requested:

  • Update field process documentation (Playbooks, Position Manuals, Manifesto, etc.), as requested and instructed

  • Perform manual tasks to keep shared files organized and current

  • Create instructional documentation, from a template, for a given process

  • Perform documentation audits, reading carefully and noting any questions or inaccuracies

  Collect, collate, and process data to inform business decisions:

  • Serve as a resource to the Field Services team regarding what data is tracked in which systems

  • Export data, on request; occasional travel to collect data from shops outside the Grants Pass area

  • Perform manual and/or formula-driven transformations to make data usable

  • Maintain any custom resources needed by Field Services team

  Maintain timely and accurate communication between HQ and field employees regarding active projects and systems in the Field Services Department:

  • Maintain records of active and upcoming field tests

  • Communicate with trial participants

  • Coordinate product launches and standards changes with stakeholders

  • Monitor trial feedback (requested vs. received) and issue reminders, as needed

  • Occasionally travel to observe shop operations and collect data, as it relates to active field tests

  • Attend project meetings and take notes in established platforms

  • Field incoming communication related to tech tools; respond using established templates

  • Other duties as assigned

  Skills

  • Administrative Expertise

  • Collaboration

  • Communication

  • Customer Service

  • Flexibility

  • Organization

  • Teamwork

  • Technology Qualification

  • Time Management

  Physical Requirements

  • Occasionally move or lift office items

  • Must be able to work in an office environment

  • Must be able to communicate in an effective manner to perform job duties

  • Vision must be good or corrected in order to perform essential job duties

  • Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties

  • Ability to read and write in English in order to process paperwork and follow up on any actions necessary

  • Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment

  Compensation:

  $23.71 - $28.28

  If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

• About the company

  Dutch Bros Coffee is a privately held drive-through coffee chain headquartered in Grants Pass, Oregon, United States, with company-owned and franchise locations throughout the western United States.

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