Inktel Contact Center

FIFA 1099-CSR


Pay$18.00 / hour
LocationMiramar/Florida
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: FIFA1002166

      Description

      We're contracting WORK-FROM-HOME Independent contractors who can provide great customer service.

      Compensation: Training $18.00/hr Production $18/hr. Get paid weekly!

      Each CSR will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.

      Contractors must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

      Contractors will be responsible for answering incoming calls from clients. Training will be provided on client information and systems used. (Eligible for training pay!)

      Job Responsibilities:

      This is a contracted virtual customer support job taking incoming calls, working from home using your own computer equipment that meets our technical requirements. You must be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

      Strong desire to be helpful and take ownership to resolve customer situations
      Troubleshoot technical issues that are related to products not working as expected
      Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
      Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
      Answer incoming customer inquiries
      Collaborate with management teams to stay updated on new products, services, and policies
      Engage with clients in a friendly and professional manner while actively listening to their concerns
      Offer support and solutions to customers in accordance with the company's customer service policies
      Maintain required product knowledge to deliver best in class service

      Qualifications:

      Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
      Ability to explain complex, step-by-step processes to customers over the phone
      Prior customer service/troubleshooting experience preferred
      Ability to multitask by reading, typing, and navigating through applications while speaking with customers
      Must be able to communicate effectively with customers, management, and co-worker
      Exhibit a positive attitude and bring enthusiasm to work each and every day
      Proven record of great attendance and demonstrating skills as a team player

      ** TRAINING CLASS BEGINS December 17th 2024 **

      Training Schedule (2 days): Tuesday 12/17/24 – Wednesday 12/118/24 from 9:00AM – 5:00PM (NO training on weekends)

      *Available Shifts after training:

      • This program operates Monday – Sunday between 9am - 6pm.

      TECHNOLOGY REQUIREMENTS:

      Minimum PC Requirements

      CPU Speed

      • Dual Core 1.2 GHz or better
      • Intel Core i3 or AMD Ryzen 3 or better

      Hard Drive

      • 40 GB or more of available space
      • 100 GB or more of total space

      Memory

      • 4 GB of RAM minimum
      • 8 GB or RAM or better is preferable

      Operating System

      Minimum Monitor and Accessory Requirements

      Monitor*

      • 1280 x 1024 (SXGA) screen resolution
      • 1920 x 1080 (Full HD or 1080p)

      USB Headset with Microphone

      • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
      • JPL USB 2.0 universal bottom lead with volume and mute function
      • OR
      • High grade USB noise cancelling headphone available on Amazon or any other retailer

      Camera

      • Integrated or USB camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.

      *Dual monitors required on client program

      Minimum Software Requirements

      Google Chrome**

      • Latest version of Google Chrome for Windows

      **Certain client programs may require specific versions of Microsoft Internet Explorer

      Minimum Internet Connectivity Requirements

      Standard Connection / Speed

      • Hard-wired connection (no wireless)
      • Minimum 25 Mpbs download / Minimum 6 Mpbs upload
      • Internet connection must not be shared with more than 3 devices in the same location

      Maximum Latency Threshold

      • 120 milliseconds (ms)

      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

      The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • About the company

      Inktel provides customer service support solutions in the form of online chat, social media, U.S.-based call centers & email response enabling our clients to increase market share, improve operational efficiency, and decrease operational cost.

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