Rasmussen College
Financial Aid Advisor
4 days agoWhat's your preference?
Job Description
- Req#: FINAN008176
Employer Industry: Higher Education
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexibility of remote work
- Chance to make a positive impact on student success and financial literacy
- Participate in a mission-driven organization dedicated to diversity and inclusion
What to Expect (Job Responsibilities):
- Provide students and staff with a positive, responsive experience in navigating the financial aid process
- Deliver exceptional customer service via phone, email, and chat while adhering to service standards
- Conduct outreach to students to secure financial aid eligibility documentation
- Accurately document all student interactions in the student information system
- Attend team meetings and contribute to strategic planning activities
What is Required (Qualifications):
- Associate's Degree required, with a specialization in Accounting, Business, Finance, or a related field
- Minimum of one to three years of relevant customer service and/or financial aid experience
- Exceptional customer service skills and commitment to single-source service
- Strong interpersonal, written, and verbal communication skills
- Proficiency in Microsoft Office Suite, particularly Outlook, Word, Excel, and PowerPoint
How to Stand Out (Preferred Qualifications):
- Experience in a service-oriented call center
- General knowledge of the higher education industry
- Working knowledge of financial software, CampusNexus
- Ability to remain calm under pressure and maintain professionalism
#HigherEducation #FinancialAid #CustomerService #RemoteWork #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Rasmussen University is a private for-profit university with multiple locations throughout the United States.
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