• Job Description

  Req#: WDR-00040882

  About the Department

  The Office of Financial Aid and Student Employment (FASE) is a central administrative student services department within the Division of Enrollment. Our overarching purpose is opportunity and affordability – we provide/coordinate financial resources which create access and opportunity in alignment with Cornell University’s motto and founding principle - any person, any study.

  The Opportunity

  Financial Aid Counselors support Cornell’s diverse, world-class students and their families with specialized knowledge, insights, and guidance regarding financial aid application processes, aid offers, college financing options, and other student financial services. Financial Aid Counselors also have an in-depth understanding of core student service lifecycle concepts such as admissions, registration and records, and student accounts.

  FASE seeks two (2) Financial Aid Counselors (Financial Aid Associate Is). Reporting to the Assistant Director, Counseling and Outreach and collaborating closely with other members of the FASE team, FASE leadership, and colleagues across the Enrollment Division, Financial Aid Counselor responsibilities include:

  • providing clear, accurate, and personalized support to help students and families navigate complex aid application processes, policies, and timelines.

  • engaging frequently with students and their families via in-person and virtual appointments, email, and other electronic communication channels.

  • providing focused and timely support as well as proactive outreach to ensure excellent student experiences.

  • assisting students and families through annual aid application and documentation processes.

  • meeting with students and parents to discuss financial aid application, award, and disbursement process, including how aid packages are prepared, aid eligibility requirements, how other resources (such as outside scholarships) are incorporated into aid awards, student loan and work options, financial wellness concepts, satisfactory academic progress requirements, and address a variety of college financing questions and concerns.

  • evaluating aid application materials and supporting documentation.

  • providing timely outreach and advice regarding specific document requirements or other information necessary to establish eligibility for various federal, state, and institutional student aid programs.

  • maintaining up-to-date knowledge/skills/training, utilize appropriate professional judgement, and support team-oriented goals.

  We seek dynamic, collaborative professionals who enjoy thinking innovatively, enjoy the challenges and rewards of team-oriented, remote-friendly work, and who can function exceptionally well within a large complex, world-class University.

  These positions are eligible for a hybrid work arrangement based in Ithaca, NY ; the hybrid schedule will be determined at the time of hire. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

  What We Need

  For full consideration, applicants must include both a resume and cover letter with their application.

  • Associate’s degree and 4-6 years relevant experience in a customer service or similar professional setting or equivalent combination.

  • Must be self-motivated, well-organized, and attentive to details.

  • Strong written and oral communication skills and ability to manage multiple assignments in a proactive manner.

  • Experience working effectively with moderately complex systems and business processes.

  • Proven ability to analyze requirements and meet deadlines.

  • Must be able to continuously expand knowledge of technology/tools supporting effective business processes.

  • Experience in a customer service or similar professional setting working directly with people from diverse racial, ethnic, and socioeconomic backgrounds and perspectives.

  If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t:

  • Bachelor’s degree.

  • Knowledge of federal financial aid programs and regulations, or institutional need analysis concepts.

  • Experience using PeopleSoft, ImageNow, IDOC, or Workday.

  • Fluency in English and a second language

  Rewards and Benefits

  • The positions are located in Ithaca, New York. The position may allow for the flexibility to work remotely at a location of employee’s choosing within the United States. The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.

  • Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.

  • Our leave provisions include three weeks of vacation and 13 holidays.

  • Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

  Visa sponsorship and relocation assistance is not available for this position.

  Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information .

  University Job Title:

  Financial Aid Associate I

  Job Family:

  Student Services

  Level:

  E

  Pay Rate Type:

  Hourly

  Pay Range:

  $28.20 - $31.08

  Remote Option Availability:

  Company:

  Contact Name:

  Lori Trask

  Job Titles and Pay Ranges:

  Non-Union Positions

  Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience

  • Education level to the extent education is relevant to the position

  • Unique applicable skills

  • Academic Discipline (faculty pay ranges reflects 9-month annual salary)

  To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

  Union Positions

  The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

  Current Employees:

  If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

  Online Submission Guidelines:

  Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

  Employment Assistance:

  For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

  If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

  Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

  Notice to Applicants:

  Please read the required Notice to Applicants statement by clicking here . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

  EEO Statement:

  Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

  Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

  2023-10-24

• About the company

  Cornell University is a private Ivy League and statutory land-grant research university, based in Ithaca, New York.

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