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Financial Aid Service Specialist (Remote)
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Job Description
- Req#: fk0py2c
Employer Industry: B2B/B2G Software Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Remote-first role allows for flexibility in work location
- Join a long-standing, profitable company that values integrity and stability
- Work in a mission-driven organization focused on supporting educational institutions
- Contribute to a collaborative team environment that values internal growth and mentorship
What to Expect (Job Responsibilities):
- Provide exceptional customer service by addressing inquiries related to financial aid software and policies
- Assist school administrators in interpreting financial aid regulations and system functionality
- Triage incoming cases, calls, and chats to ensure timely and accurate responses
- Collaborate with internal teams to resolve complex issues and enhance client resources
- Contribute to knowledge sharing and process improvement initiatives
What is Required (Qualifications):
- Strong background in financial aid administration with experience in Title IV processes
- Proven customer service experience, ideally in a high-volume support environment
- Deep understanding of federal and state financial aid regulations and compliance
- Proficiency in financial aid management systems and Microsoft Office applications
- Excellent verbal and written communication skills with a collaborative approach
How to Stand Out (Preferred Qualifications):
- Familiarity with Fame Freedom, Freedom FinAid, and other financial aid applications
- Experience in a lead advisor role within a trade school, college, or university setting
- Ability to leverage AI tools for workflow optimization and client support
- Previous experience in a remote work environment
- Willingness to travel occasionally for client site visits and training
#B2BSoftware #FinancialAid #RemoteWork #CareerGrowth #CustomerService
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