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Financial Customer Service Representative
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Job Description
- Req#: R_2507_9587
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Fully remote position with provided equipment
- Opportunity for career advancement and professional growth within the organization
- Competitive industry salaries and comprehensive benefits packages
- Supportive and inclusive work environment that prioritizes employee well-being
- Flexible work schedule with 2 consecutive days off weekly
- Commitment to diversity, equity, and inclusion in the workplace
What to Expect (Job Responsibilities):
- Create exceptional member service experiences by maintaining a professional demeanor and troubleshooting issues
- Provide decision-making support and ensure quick and accurate resolutions for members and prospective members
- Assist with inquiries regarding financial well-being and maintain detailed records of customer interactions
- Collaborate with team members to enhance service quality and improve operational efficiency
- Adhere to the company's policies and procedures while delivering high-quality customer service
What is Required (Qualifications):
- High School Diploma or equivalent mix of education and experience
- Previous customer service experience is required
- Minimum of six months as a Member Care Representative 1 or previous Digital Services experience
- Additional training or experience with technical support or troubleshooting online and mobile banking issues
- Call Center or Banking experience is a plus
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced call center environment
- Familiarity with financial products and services
- Strong problem-solving skills and ability to think critically under pressure
- Proficiency in using digital tools and software for customer service
- Exceptional communication skills, both verbal and written
#BPO #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
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