• Job Description

  Req#: 231634

  At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

  We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

  Job Title

  Financial Registration Liaison

  Location

  Cleveland

  Facility

  Remote Location

  Department

  RCM Financial Registration Liaison-Finance

  Job Code

  U99880

  Shift

  Days

  Schedule

  9:30am-6:00pm

  Job Summary

  Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
  
  As a Financial Registration Liaison, you will act as a single point of contact for patients to ensure timely and accurate registration and communication of patient financial issues and support for a seamless patient experience. It’s vital that caregivers in this position provide the highest level of customer service and empathy.
  
  The ideal future caregiver is someone who:
  • Is flexible.
  • Demonstrates excellent customer service skills.
  • Has a positive attitude.
  • Is open to change.
  
  At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

  Job Details

  Responsibilities:

  • To provide extraordinary and seamless pre-service patient financial experience.
  • Proactively communicate with patients to keep them informed of their pre-service financial readiness; providing concierge level oversight and heightened patient experience.
  • Ability to support the patient through all aspects of their financial journey, including the completion of patient registration process, patient estimate letter process, and financial clearance process, payment options, insurance adjudication, etc.
  • Enroll the patient in MyAccount, educate them on the enrollment process and the functionality.
  • Collect patient preferences and update the CRM
  • Provides timely, and clear responses to patients to help patients understand their insurance benefits, insurance reimbursement, and out of pocket expenses and payment options.
  • Uses revenue cycle knowledge to identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider based billing, governmental requirements, coding, charity eligibility, and collections.
  • Communicates with patients in the manner in which the patient requests: text, email, phone, etc.
  • Resolves complex problems with minimal leadership guidance, usually during first contact.
  • Closely monitor accounts of assigned patients to insure a seamless patient experience.
  • Multi-tasks with multiple computer systems to communicate with patients and investigate, resolve and document patient inquires.
  • Solicits patient payments and ensures that the dollar amount is posted to the correct debit and according to the patient.
  • Offers payment options to patients as needed.
  • Ability to recognize trends in the revenue cycle that impact a specific patient or patient population that negatively affects the patient experience.
  • Other duties as assigned.

  Education:

  • High School Diploma / GED or equivalent required.

  Certifications:

  • None required.

  Complexity of Work:

  • Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
  • Requires excellent verbal and written communication skills and an ability to function with empathy, friendliness, and professionalism when interacting with patients.
  • Ability to work independently and as a team.
  • Strong understanding of Epic Prelude and Resolute systems.
  • Strong understanding of Medical Insurance Terminology and how claims are processed.
  • Work within the multiple systems in an efficient manner.
  • Must be able to work in a stressful environment and take appropriate action.

  Work Experience:

  • Minimum of 2 years of experience in Registration, Financial Counseling, Customer Service, healthcare revenue cycle, or related experience.
  • Offset: An Associate's degree may substitute for up to one year of the stated experience.

  Physical Requirements:

  • Ability to communicate and exchange accurate information.
  • Ability to perform work in a stationary position for extended periods.
  • Ability to work with physical records or operate a computer or other office equipment.
  • In some locations, ability to travel throughout the hospital system.
  • In some locations ability to move up to 25 lbs.

  Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

  The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

  Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

  Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

  Please review the Equal Employment Opportunity poster .

  Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

• About the company

  PUSHING THE BOUNDARIES OF PERFORMANCE Through the Power of Every One, Cleveland Clinic is ranked as the nation’s No. 2 healthcare system by U.S. News & World Report – the best care for our patients starts with us.

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