Financial Services Specialist 1 – Remote - North Carolina

LocationCharlotte/North Carolina
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R-628278
      Employer Industry: Retail

      Why Consider this Job Opportunity:
      - Incentive pay available upon successful completion of training
      - Shift differential pay and work from home subsidy offered
      - Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Away
      - Opportunity for career growth and advancement within the company
      - Fully remote work position with flexible scheduling options
      - Supportive and collaborative work environment

      What to Expect (Job Responsibilities):
      - Handle complex inbound account inquiries and escalated customer calls
      - Troubleshoot customer inquiries related to online enrollment, passwords, and sign-on issues
      - Review new account applications and process register referrals
      - Perform transactions, credit line increase requests, and payments
      - Other duties as assigned by leadership

      What is Required (Qualifications):
      - Minimum of 1 year of customer service experience
      - Must have a quiet, distraction-free, and secure workspace
      - Ability to work flexible schedules, including nights and weekends
      - Reliable internet connection with specific speed requirements
      - Strong communication skills and ability to handle a high volume of calls with accuracy

      How to Stand Out (Preferred Qualifications):
      - Experience working in a virtual environment
      - Technical troubleshooting skills and experience with multiple systems
      - High level of self-motivation and ability to work autonomously
      - Demonstrated analytical and problem-solving skills
      - Strong integrity and ability to respect confidentiality

      #RetailIndustry #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

      At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.