Nordstrom
Financial Services Specialist 1 – Remote - North Carolina
PayCompetitive
LocationCharlotte/North Carolina
Employment typeFull-Time
This job is now closed
Job Description
- Req#: R-628278
Employer Industry: Retail
Why Consider this Job Opportunity:
- Incentive pay available upon successful completion of training
- Shift differential pay and work from home subsidy offered
- Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Away
- Opportunity for career growth and advancement within the company
- Fully remote work position with flexible scheduling options
- Supportive and collaborative work environment
What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries and escalated customer calls
- Troubleshoot customer inquiries related to online enrollment, passwords, and sign-on issues
- Review new account applications and process register referrals
- Perform Nordstrom.com transactions, credit line increase requests, and payments
- Other duties as assigned by leadership
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Must have a quiet, distraction-free, and secure workspace
- Ability to work flexible schedules, including nights and weekends
- Reliable internet connection with specific speed requirements
- Strong communication skills and ability to handle a high volume of calls with accuracy
How to Stand Out (Preferred Qualifications):
- Experience working in a virtual environment
- Technical troubleshooting skills and experience with multiple systems
- High level of self-motivation and ability to work autonomously
- Demonstrated analytical and problem-solving skills
- Strong integrity and ability to respect confidentiality
#RetailIndustry #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.