Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the U.S.
- Competitive salary with the potential for bonuses
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience and service quality

What to Expect (Job Responsibilities):
- Provide service via inbound contact center/telephones, responding to complex customer inquiries and escalating as necessary
- Research customer inquiries and relay information to appropriate parties in a timely manner
- Perform account updates and maintenance, ensuring accurate documentation of inquiries
- Process and distribute incoming and outgoing mail for multiple clients according to service level agreements
- Assist in the day-to-day operations of the customer service area, including training and mentoring less experienced staff

What is Required (Qualifications):
- High school diploma or G.E.D.
- Minimum of two years of customer service or telephone experience, including financial or investment sectors requiring FINRA certification
- Experience with organizational functions and personnel
- Proficient in the use of help desk software and other relevant technology
- FINRA 6 or 7 minimum Certification required at hire

How to Stand Out (Preferred Qualifications):
- Lean/Six Sigma certification or relevant experience
- Strong business and analytical problem-solving skills
- Exceptional communication skills
- Ability to work independently and follow directions effectively

#InformationTechnology #CustomerService #RemoteWork #CareerGrowth #FINRACertification

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."