• Job Description

  Req#: WD30257706
  Employer Industry: Fire Detection Systems
  
  Why consider this job opportunity:
  - Salary range up to $114,000
  - Competitive benefits package included
  - Opportunity for career advancement and professional development
  - Flexible work environment with options for remote or on-site work
  - Collaborate with cross-functional teams to enhance customer experience
  - Engage in continuous training on product updates and industry trends
  
  What to Expect (Job Responsibilities):
  - Provide product support to customers and sales teams via phone, email, and chat
  - Diagnose and resolve hardware, software, and network-related issues
  - Escalate complex problems to higher-level support or engineering teams as needed
  - Document issues, solutions, and customer interactions in the support system (Salesforce)
  - Conduct site visits to new or existing installations when required
  
  What is Required (Qualifications):
  - Associate or Bachelor’s degree in electrical/electronics or relevant experience in the Fire Detection industry
  - Minimum 5+ years of technical support or helpdesk experience in the Fire Detection industry
  - Strong knowledge of operating systems (Windows, macOS, Linux) and networking fundamentals
  - Familiarity with ticketing systems (e.g., Salesforce, Jira)
  - Excellent communication and problem-solving skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience with cloud platforms (Azure, AWS, Google Cloud)
  - Knowledge of cybersecurity basics and data protection practices
  - Customer-first mindset with patience and empathy
  - Ability to explain technical concepts to non-technical users
  - Well-versed in MS Office, Salesforce, and diagnostic tools
  
  #FireDetection #TechnicalSupport #CustomerService #CareerOpportunity #RemoteWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Johnson Controls International is an American Irish-domiciled multinational conglomerate headquartered in Cork, Ireland, that produces fire, HVAC, and security equipment for buildings.

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