Description

Are you a people person who loves a great mission and looking for a fulfilling job where you can build your leadership, communication, problem-solving and teamwork skills? As a Fitness Coach/Member Experience Associate, you are a critical component to assisting individuals with behavior change as they engage in a healthier lifestyle. Through engagement, encouragement, coaching and meaningful connections, you create a cornerstone to their success.

The Y is the leading nonprofit organization committed to strengthening community by connecting all people to their potential, purpose and each other. Every day, our team members - of all ages, backgrounds and life experiences – work together to empower young people, improve individuals’ health and well-being, and inspire action in and across communities.

Character is what counts at the Y, where our values – caring, honesty, respect and responsibility – shape our culture. The Y is a diverse community where your colleagues quickly become your friends.

Qualifications

• Create a welcoming atmosphere that is people centered & service oriented
• Provide courteous, prompt and sincere attention to members, guests, participants and staff.
• Provide Healthy Living Initiatives such as Smart Start Trainings, Orientations, and other member engagements initiatives.
• Ability to build genuine relationships with members helping them meet their healthy living goals
• Responsible for member engagement and follow-up communication.
• Strong organizational, computer, communication and customer service skills
• Using good listening skills, deliver member-focused tours to potential new members and provide excellent service to active members
• Answer phones, complete program registrations, membership sales and proficiently perform all
• membership functions in the membership software system
• Give exceptional tours when necessary – share the features of the YMCA and its offerings
• Foster and build strong member relationships
• Serve as a role model for policies and guidelines in the wellness center.
• Maintain a safe, clean and functional wellness center by ensuring facilities are picked up, safe and free from clutter.
• Replenish and maintain appropriate health and safety materials throughout the facility (hand sanitizer, paper towels, soap, disinfectant spray, etc.)
• Provide motivation, one-on-one coaching and implement various member engagement initiatives
• Good problem-solving skills and adaptable to change
• High School Diploma or the equivalent
• Preferred minimum Age 21+

The YMCA of Greater Louisville is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, gender identification, sexual orientation, age, or disability status.