• Job Description

  Req#: 231074

  What you’ll do

  Fixed Commercial Lead will be one of the main contributors to the Fixed business strategy and commercial performance improvement. PL will play is a pivotal role to ideating and implementing some of the commercial initiatives helping Vodafone Albania to become the market leader for Fixed services. Also, PL will be a key stakeholder to the Fixed NPS and market perception, maintaining the edge of Vodafone as the undisputed choice from Albanian families and businesses

  Job Responsibilities

  • Conduct data driven analysis and industry research to identify gaps and opportunities that will further update the product roadmap.
  • Work closely with all Commercial teams on driving value creation across core product and services.
  • Continuous improvement of customer experience by helping the PO to enhance products and services with a solid customer centric approach.
  • Reduce churn of Fixed customers by identifying related reasons and proposing actions to improve products and processes causing customer dissatisfaction.
  • Implement base management activities to improve revenue performance and customer experience, with the CVM team.
  • Monitor the overall Fixed performance, product performance and respective Fixed business KPIs.
  • Support the strategic roadmap to build innovative solutions and support business objectives.
  • Continuously brainstorm and drive ideas through A/B testing lifecycle.
  • Stay informed about competitors' products, network strategies, and infrastructure investments to identify areas where the product can gain a competitive edge.
  • Identify and mitigate risks that may impact the product's performance, growth, and network expansion, proactively taking measures to ensure success.
  • Analyse and optimize the network infrastructure to ensure scalability, reliability, and performance enhancement.

  Who you are

  Must have technical / professional qualifications:

  • Degree in Business Administration, Technology, Computer Science or related fields.
  • Excellent knowledge of Albanian and English
  • Minimum of 5 year working experience in Telecommunication/ Communications industry.
  • Advanced skills on Microsoft Office package (Excel, PowerPoint, and Word) required.

  What's in it for you?

  Your journey with us is not just a job; it's a pathway to personal and professional development. We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
  Our culture is our pride. We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated. Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
  We take pride as well in our Comprehensive Benefits Package, where you will be able to find:

  • All Necessary Devices: From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
  • Health & Life Insurance: Your well-being matters to us. We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
  • Additional Compensation Based on Performance: We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
  • Private Pension: Plan for your future with confidence. Our private pension scheme helps you build a secure financial foundation for the years ahead.
  • And More: Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.

  Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team. Your journey to success starts here!

  Who we are

  You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

  As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

  Together we can.

  Not a perfect fit?

  Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

• About the company

  Vodafone Group plc is a British multinational telecommunications company.

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