• Job Description

  Req#: 4444456
  Do you have thick skin and can work well under pressure? We are actively recruiting for a Fleet Call Center Dealer Liasion to oversee various inquiries from 380+ company Dealer franchise partners in regards to: Fleet For this position you need the following: Experience • 1-3 years professional experience (Automotive industry, call center experience highly preferred) • Some customer relations experience is required • Proficient in Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel Attributes • Self-Starter / Proactive • Customer-Focused • Works well with minimal supervision • Works well with others • Reliable / Dependable • Process improvement oriented • Follows through • Possesses a sense of urgency * Must be available to work every Monday-Friday 9-5:00p EST (possible flex schedule to support West Coast Dealers from 10am-7pm Monday-Friday) End of the month, will need to be able to stay until midnight to field phone calls.
  
  salary: $20 - $23 per hour
  shift: First
  work hours: 8 AM - 7 PM
  education: High School
  
  Responsibilities
  
  Responsibilities
  • Work in a self-managed fast paced call center atmosphere
  • Respond to dealer, customer and regional phone calls, emails and messages via Fleet Operations’ 800 phone number, email box and messages received
  • Validate and issue Corporate Account Numbers (CANs) to new Fleet accounts
  • Validate and Preferred Employer Program
  • Provide customers with replacement Preferred Employer Program Incentive Forms as needed
  • Handle dealer calls related to Livery Extended Limited Warranties
  • Assist with other departmental tasks / projects such as FMC / Rental ordering, MSS, etc.
  
  
  
  
  
  Skills
  Call Center (2 years of experience is preferred)
  Automobiles (1 year of experience is preferred)
  Basic Computer Skills (2 years of experience is required)
  Telephone Etiquette (2 years of experience is preferred)
  Communication (2 years of experience is required)
  
  Qualifications
  Years of experience: 2 years
  Experience level: Experienced
  
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  
  
  
  
  
  

• About the company

  We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.

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