• Job Description

  Req#: 103104
  
  
  
  
  
  
  
  Come create the technology that helps the world act together
  Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
  We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
  Cloud and Network Services
  As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
  Cloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation
  Job Description
  This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a high level of support. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels and serving the customer independently directly or through customer interface.
  Job Responsibilities & Competencies
  The position is assigned to work with troubleshooting/configuration of Wireless network (2G/3G/4G/5G) & Cloud infra. The candidate will act on network and relevant equipment problems escalated from the surveillance function. It is the responsibility of the Engineer to solve and correct service and network problems according to agreed timing and standard set, to detect and highlight network deficiencies and to some extent predict future degradations.
  Key Responsibilities:
  · Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
  · Fault management on all NEs and follow up with support in case of escalated cases.
  · Node Health Checks
  · Analysis of Network performance issues
  · Implement network changes as per the CR process
  · Support new Network node integrations and Acceptance.
  · Ensure current license and software versions are suitable for the present network requirement.
  · Able to verify and execute the plan provided by planning team.
  · Capacity management and reporting in case of possible breach in capacity.
  · Actively participate in PS / CS core equipment acceptance test for handover between delivery and MS/ Customer
  · Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
  · Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
  Required Experience:
  · Troubleshooting & configuration of Wireless RAN Nodes like, BSC, RNC, BTS, Node-B, eNodeB & OSS platform.
  · Responsible for performing Operations and maintenance of RAN nodes like ZXUR 9000 UMTS, ZXUR 9000 GSM, ZXSDR B8200(SDR), ZXRAN V9920(ITBBU), BSC6910, BTS 3900, BTS 5900.
  · Advanced understanding of 2G/3G/4G/5G technologies in Wireless domain is must.
  · Higher level Skill/knowledge and operation experience and expertise in ZTE and hands on knowledge of Huawei Wireless RAN Network Elements equipment’s is must.
  · Knowledge in other vendor RAN products will be added advantage.
  · Knowledge and experience of MS Operations Must.
  · Knowledge of various processes used in Network Operations will be added advantage.
  · Network topology & various interfaces
  · Understanding of call processes between End to End systems.
  · Configuration and Troubleshooting knowledge.
  · Trace Analysis
  · Excellent English verbal and written skills.
  · Problem Solving and strategic thinking.
  · Applying Expertise and Technology
  · Delivering Results & Meeting Customer Expectations
  · Presentation & Communication Skills.
  Deliverables:
  · Working 24*7 operation shifts
  · Analysis of Proper call flow requests, responses and/or updates using Tracing tools to capture traces
  · Should be able to work during off hours as required
  · Strong interpersonal skills able to influence and motivate
  · Analytical skills like logical thinking, problem solving & handling assignments are mandatory.
  · Excel, report generation, trend and analysis is mandatory.
  · Good Documentation Skills, able create, review and update technical SOP and knowledge documents
  · Good Presentation Skills; should be able to conduct/drive internal, team, client and vendor meetings independently
  
  What we offer
  Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
  Nokia is committed to inclusion and is an equal opportunity employer
  Nokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World’s Most Ethical Companies by Ethisphere

  • Gender-Equality Index by Bloomberg

  • Workplace Pride Global Benchmark

  • LGBT+ equality & best place to work by HRC Foundation
  At Nokia, we act inclusively and respect the uniqueness of people.
  Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
  We are committed to a culture of inclusion built upon our core value of respect.
  Join us and be part of a company where you will feel included and empowered to succeed.
  Additional Information
  
  
  
  
  
  
  
  
  

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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