• Job Description

  Req#: 9013

  What you'll bring to the team

  Our Shift Leads are the heart of our operation at LEGOLAND Discovery Center New Jersey. Our Shift Leads’ primary responsibility is serving as the Manager-on-Duty for the entire attraction, ensuring efficient operation of our Admissions Department, Retail Shop, Café and Attraction. As the title suggests, Shift Leads also play a vital role in developing our front-line staff to deliver world-class customer service every day. They do this with a smile, and they know how to have fun!

  Qualifications & Experience

  Key Responsibilities:

  • Oversee the smooth operation of all departments including Admissions, Attraction, Food and Beverage, and Retail
  • Delegate and monitor daily assignments for front line staff.
  • Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.
  • Uphold all health and safety policies and procedures and ensure all teams are compliant.
  • Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.
  • Efficiently respond to guest issues and concerns throughout the day by communicating amongst relevant departments.
  • Initiate and organize all Host training in areas such as ride safety, food safety, profit protection, and retail standards. Maintain adequate records.
  • Ensure that team members are empowered to deliver outstanding customer service including guest recovery as needed.
  • Evaluate workforce performance. Coach and/or escalate as needed.

  Qualifications and Experience

  • A contagious, positive, can-do attitude!
  • High School Diploma or GED equivalent
  • At least 1 year of experience leading and positively influencing teams within an innovative and fast paced environment.
  • A guest-first mindset with excellent verbal and written communication skills.
  • Flexibility and adaptability, especially in creating and/or implementing new operational procedures.
  • The ability to prioritize and multitask under pressure.
  • Open availability, especially during our industry’s peak business days on weekends, holidays, and school breaks.

  Benefits

  • Health care options (medical, dental, and vision plans)
  • Paid Time Off (PTO)
  • Merlin Magic Pass for friends and family to enjoy the parks and attractions
  • Recognition programs and rewards
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities

  Pay Range

  From USD $18.75/Hr.

• About the company

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