Fraud Review Analyst At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Fraud Review Analyst.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.
Role Summary: The Fraud Review Analyst's primary role is to manually review online transactions to determine their authenticity. They will interact with customers and customer service to provide a seamless and secure customer experience.
Responsibilities: - Quickly analyze multiple data points to make quality decisions that impact our clients and their customers
- Analyze and identify links between fraudulent transactions to identify and stop fraud rings
- Interact with customer service and customers through various forms of communication and assist analysts with customer escalations
- Focus on improving overall operational effectiveness by helping manage queue volumes
- Collaborate with team to discuss new and emerging fraud trends
Qualifications: - Exceptional communication skills and strong analytical skills
- Self-starter with exceptional attention to detail and organization
- Proven ability to meet or exceed goals in a metrics driven organization
- Willingness and flexibility to work according to business needs including a weekend day
- (Desired) Bachelor's degree in Criminal Justice, Economics, Statistics, or Business-related field, HS diploma required
- Experience working as part of a team
Travel: - This position is not remote.
Benefits:
- Opportunities to develop and explore career advancement
- Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
- Family planning coverage, including Fertility & Adoption benefits
- 401K matching after 6 months with immediate vesting
- Educational assistance and more!
Hours: Tuesday to Saturday 11:00am - 8:00pm. Must be available for additional hours as needed.
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
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