• Job Description

  Req#: FRONT051233

  AM Front Desk - Pay range $15.00 to $16.80 /hour based on experience

  
  
  We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
  
  Here are some reasons our associates like working for us:
  
  Our Benefits (applies to Full Time Associates Only)
  Competitive Pay
  Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
  401K Retirement Program with company contribution – FREE MONEY!
  Group Life Insurance equal to your annual salary
  Voluntary Short and Long Term Disability Programs
  
  
  Role Responsibilities:
  As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience, they can have by:
  Assisting guests efficiently, courteously and professionally at all times
  Maintain a high level of service and hospitality
  Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
  Post guest charges, collect payments and follow all cash handling procedures as required by Concord
  Handle guest mail and messages with respect to privacy and professionalism
  Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  Be a great communicator to various departments and management on guest comments and concerns
  Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
  Have full knowledge of hotel safety and emergency procedures

  You are standing for the full shift. This is a combination of AM and PM shifts and does include weekends.
  
  Why Concord?
  Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
  
  If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

  Qualifications

  Experience

  Required

  Preferred

  1-2 years of Hotel Front Desk experience.

  Behaviors

  Required

  Enthusiastic : Shows intense and eager enjoyment and interest

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Motivations

  Required

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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