Ridgecrest Regional Hospital

Front Office Lead


PayCompetitive
LocationRidgecrest/California
Employment typeFull-Time

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  • Job Description

      Req#: 2120
      OUR TOP WORK PERKS

      • Flexible scheduling – because work/life balance matters to us
      • Tuition reimbursement and learning opportunities – we give you the opportunity to continuously grow
      • Fantastic total rewards program, including: medical, dental, vision and 403B
      • Gym Membership Reimbursement, Free Chair Massages
      • Paid time off – we value your life outside of work
      • …and so much more!

      A BIT ABOUT US

      We are Ridgecrest Regional Hospital, and our goal is to be the partner of choice for the healthcare needs of our community. We take a person-centric focus to healthcare, and this means that every individual who steps through our doors – be they a patient, family member, or staff – is at the center of everything we do.
      Our town of Ridgecrest is a family-friendly community of 30,000 in the desert of central Southern California, far from the traffic and commotion of LA. It’s near the Sierra Mountains and full of natural wonders, outdoor activities, and sunshine. It offers plenty of beautiful outdoor scenery and activities, as well as shorter commutes, great schools, and a more easygoing lifestyle! This critical access hospital is close to Mount Whitney, Sequoia National Forest and Death Valley. It is the perfect close-knit community if you are an outdoor adventurist looking for slightly slower-paced living while also continuing to grow in your healthcare career.


      Learn about a nursing career at RRH: www.rrh.org/nurses
      What's it like to work at RRH?: Nurses | Kern County Hospitals

      JOB SUMMARY:

      The Front Office Lead provides operational support to the Front Office Supervisor and the Clinical Manager. The Front Office Lead is a position for a highly organized team member with excellent communication skills, who is able to guide and motivate staff to achieve optimal performance for our Clinics.
      Support mission and goals of RRH, organizational quality and patient-centered care. Incorporate core organizational values of quality, respect, integrity, partnership and compassion in all activities and decisions. Comply with organizational policies, procedures, standards of care and related laws and regulations including HIPAA and OSHA regulations. Ensure the efficient and effective flow of patients during scheduled clinics through joint planning and problem solving with clinic, office, contract and volunteer staff and other related duties as assigned. Function as part of a team based, patient-centered care clinic serving insured and uninsured children and adults with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural and social barriers. Provide excellent customer service to all internal and external customers, which includes team members, patients, volunteers, students, visitors, and vendors, by consistently exceeding the customer’s expectations. Protect the dignity, privacy and confidentiality of patients and their families, as well as co-workers and others. This position may be asked to work at other departments as needed.

      QUALIFICATIONS:


      1. A minimum of 2 years experience in patient access in an outpatient medical clinic or office.
      2. Skill in establishing and maintaining relationships with patients, staff and the public.
      3. Knowledge and understanding of teamwork and team orientation. Skill in accomplishing tasks through cooperation with peers.
      4. Knowledge of registration, scheduling, cashiering and basic coding functions to ensure efficiency and total quality patient care.
      5. Knowledge of areas of Medical Terminology and insurance plans, and office cash payment policies and procedures.
      6. Excellent communication skills, both verbal and written.
      7. Knowledge of organizational policies, regulations and procedures, both business and administrative.
      8. Must possess strong problem solving skills.
      9. Ability to read and write simple to complex correspondence.
      10. Proficiency with the Microsoft Suite including Word, Excel and Outlook.
      11. eMD's and McKesson Paragon experience preferred.
      12. CPR certification, or will obtain with 2 months of hire.

  • About the company

      Ridgecrest Regional Hospital is a hospital located in Ridgecrest, California which is just east of the Southern Sierra Mountains in the Indian Wells Valley.

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