• Job Description

  Req#: 2cd16529-c5d0-4bc2-9c51-9d642065ab21
  Employer Industry: Financial Services for Therapists
  
  Why consider this job opportunity:
  - Salary up to $27/hour depending on experience
  - Seasonal contract with a defined period from February 1 to April 30, 2026
  - Opportunity to enhance your skills in customer support within a B2B SaaS environment
  - Work in a supportive team focused on improving customer experience
  - Contribute to meaningful initiatives that empower therapists to focus on their clients
  - Engage with customers across various channels, including phone, email, chat, and social media
  
  What to Expect (Job Responsibilities):
  - Provide phone support as the primary communication channel, responding to inbound customer inquiries with professionalism and empathy
  - Respond to customer inquiries across multiple channels including email, chat, and social media
  - Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
  - Develop a working knowledge of bookkeeping, tax, and payroll processes to address customer questions accurately
  - Contribute to documentation, training materials, and process improvements
  
  What is Required (Qualifications):
  - Strong phone communication skills with proven experience providing phone-based customer support
  - Experience with ticketing and customer engagement platforms (Zendesk, Salesforce Service Cloud, Help Scout, or similar)
  - Proven customer service experience, preferably in a B2B SaaS environment
  - Excellent written and verbal communication skills
  - Must be located in the United States
  
  How to Stand Out (Preferred Qualifications):
  - Natural problem-solver with a customer-first mindset
  - Comfortable engaging with customers across all communication channels
  
  #FinancialServices #CustomerSupport #B2BSaaS #SeasonalContract #RemoteWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Heard is the leading accounting software for therapists with support from real humans. Easily and securely manage your private practice finances, all in one place.

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