Mass Markets
Full-Time Remote Call Center Representative
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Job Description
- Req#: 30099
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Starting compensation based on experience with opportunities for growth
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Incentives & Rewards program with cash bonuses and prizes
- Comprehensive health benefits available after 90 days
- Career advancement opportunities within a supportive team-oriented culture
- Fun and engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
- Handle inbound calls and troubleshoot basic technical issues for customers
- Build strong relationships with customers while providing exceptional service
- Identify sales opportunities and apply sales skills to promote products and services
- Escalate customer dissatisfaction to the managerial team as necessary
- Ensure first call resolution through effective problem-solving and call management
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and understanding of Windows operating system
How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support roles
- Strong aptitude for conflict resolution and negotiation
- Proven ability to thrive in a fast-paced environment
- Previous experience in a remote work setting
#BPO #CustomerService #RemoteWork #CareerGrowth #IncentivesAndRewards
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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