Job Description

Position Summary:

The General Manager is responsible for the full operation of the hotel and all departments, including wellness, hotel operations, food and beverage, sales, engineering, human resources and accounting. The ideal candidate will lead a culture that inspires associates to be caring, engaged and focused on creating memorable experiences for our guests through our exceptional, compassionate hospitality. This will result in transformative experiences where every guest leaves renewed. We believe heartfelt, human connections paired with our unique hot springs health resort offering will make people's lives better- especially for the people who work here. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.

Core Responsibilities:

• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Coordinate special programs, functions and incentives to improve guest service.
• Work in a cooperative and friendly manner with fellow associates.
• Effectively lead the Executive Committee to reach the goals of the property, with a purpose of caring for the enhance vitality of all.
• Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
• Ensure the property is compliant in all departments, growing the business year over year.
• Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
• Coach and develop leaders to exceed performance expectations.

Knowledge, Skills, and Competencies:

• Bachelor's degree in Hotel Management or related business field
• Minimum 3 years' experience in Rooms and/or Food & Beverage functions
• Experience in operating a hospitality business with a wellness focus, including health forward food & beverage offerings.
• Strong business communication skills verbal and written
• Strong presentation skills and ability to lead team at leadership and hourly level
• Knowledge of federal, state and local employment laws and regulations
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Some travel may be required
• Regular attendance according to established guidelines
• Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
• Professional image as perceived by subordinates, peers, superiors, guests and community
• Must possess basic computational ability
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times maintain calm and professional demeanor in sometimes high pressure situations
• Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
• Ability to participate in and lead departmental and/or hotel team meetings

This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.

Location

Murrieta Hot Springs Resort-MHR

Location Description

Requirements

Status

Full-time