NHS
General Practice Assistant (GPA)
This job is now closed
Job Description
- Req#: A3360-25-0001?language=en&page=850&sort=publicationDateDesc
- GCSE's - equivalent or above including English and Maths
- Ability to prioritise, work under pressure and to meet strict deadlines
- Excellent communication skills both verbal and written
- Ability to contribute to a team
- Willingness and ability to be flexible
- Ability to get on well with a wide variety of prople
- Strong Organisational skills
- Ability to work independently on own initiative
- Basic knowledge of Medical Terminology
- Working knowledge of IT systems including data entry
- Working with the public
- Ability to handle confidential information with discretion
- Experience of working in Primary Care
- Experience of working in a Healthcare setting
- Completion of the GP Assistant Training Programme - NHS England GPA course
- NVQ level 2/3 in Health & Social Care or equivalent
- Competency in using SystmOne Clinical System
- Clinical Coding
- An interest in teaching and learning
- GCSE's - equivalent or above including English and Maths
- Ability to prioritise, work under pressure and to meet strict deadlines
- Excellent communication skills both verbal and written
- Ability to contribute to a team
- Willingness and ability to be flexible
- Ability to get on well with a wide variety of prople
- Strong Organisational skills
- Ability to work independently on own initiative
- Basic knowledge of Medical Terminology
- Working knowledge of IT systems including data entry
- Working with the public
- Ability to handle confidential information with discretion
- Experience of working in Primary Care
- Experience of working in a Healthcare setting
- Completion of the GP Assistant Training Programme - NHS England GPA course
- NVQ level 2/3 in Health & Social Care or equivalent
- Competency in using SystmOne Clinical System
- Clinical Coding
- An interest in teaching and learning
Job summary
We are looking for a caring, hardworking individual who will thrive on providing an excellent service to our patients in the varied role. You must possess a calm, confident approach; have good communication skills and the ability to multi task. Flexibility is extremely important and you must be able to work on your own and as part of a team. We are a very friendly team and we thrive on our patient care, customer service and the ability to embrace change within the NHS.
Previous experience of working in General Practice is preferred. Knowledge of SystmOne or another general practice system would also be an advantage. A full training/induction programme will be provided for the successful candidates.
The Surgery is open from 08.00 18.30 Monday to Friday.
Main duties of the job
The post-holder will provide close administrative and communications support for principal GPs - usually a GP partner and salaried GPs within the practice of Alma Medical Centre. The post-holder will support GPs in the management and continuity of care for patients including supporting GPs in the co-ordination of patient care within a multi-disciplinary team.
The GPA will support GPs, other clinical and admin staff in the delivery of patient care and will have direct contact with patients. These activities will include promoting engagement with our services, arranging appointments, supporting patients through care pathways relevant to their conditions, communicating outcomes of certain investigations and gathering information from patients to help inform their assessment and planning of their care.
In addition to supporting the clinical teams and direct patient care, the post-holder will provide more general administrative and operational support for the Principal GP in the delivery of their day-to-day work.
About us
Alma Medical Centre is a 4-partner practice caring for about 10,000 patients located in the Central Southampton City area. We are active members of the Southampton Central Primary Care Network. The successful post holder will join a well established professional team of GP's, ANP, Nurses, HCA's and Administration/Reception Staff.
The surgery is a focal point for the local community and was rated as good in our most recent CQC inspection.
Details
Date posted
13 May 2025
Pay scheme
Other
Salary
Depending on experience £28,750 and £36,150 p.a.
Contract
Permanent
Working pattern
Full-time
Reference number
A3360-25-0001
Job locations
68 Alma Road
Portswood
Southampton
Hampshire
SO14 6UX
Job descriptionJob description
Job responsibilities
Job Description
Role: General Practice Assistant - GPA
Salary: Between £28,750 and £36,150 p.a. for full time 37.5 hrs per week depending on skills and experience
Reporting to: Principal GP - usually a GP Partner
Job Summary: The post-holder will provide close administrative and communications support for principal GPs and salaried GPs within the practice of Alma Medical Centre. The post-holder will support GPs in the management and continuity of care for patients including supporting GPs in the co-ordination of patient care within a multi-disciplinary team.
The post holder will support GPs, other clinical and admin staff in the delivery of patient care and will have direct contact with patients. These activities will include promoting engagement with our services, arranging appointments, supporting patients through care pathways relevant to their conditions, communicating outcomes of certain investigations and gathering information from patients to help inform their assessment and planning of their care.
In addition to supporting the clinical teams and direct patient care, the post-holder will provide more general administrative and operational support for the Principal GP in the delivery of their day-to-day work.
Key Responsibilities
1: Clinical, Administrative and operational support
1.1: Arranging appointments, referrals, tests and follow up appointments for patients.
1.2: Assisting with arranging simple clinical observations /investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy.
1.3: Preparing patients prior to going in to see the GP, taking a brief history
and basic readings in readiness for the GP appointment. This will particularly apply to digital encounters in the form of e-consultation. E-consultations and related activities will be a major element in this role.
1.4: Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign.
1.5: Explaining treatment procedures to patients.
1.6: Helping the GP liaise with outside agencies e.g. getting an on-call doctor
on the phone to ask advice or arrange admission while the GP cancontinue with their consultation(s). This will also involve signposting to some community services.
1.7: sorting clinical post and prioritising for the GP. Signposting some post to other members of staff.
1.8: Extracting information from clinical letters that needs coding; adding this to patient notes. Supporting with QOF reviews
2: Corporate responsibilities Health, safety and security
2.1 The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alma Medical Centre Safety Policy, to include:
2.2 Use the personal security systems within the workplace according to Practice guidelines. Identify the risks involved in work activities and undertake them in a way that manages the risks.
2.3 Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified
2.4 Awareness of and adherence to the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility.
2.5: Participate in an annual individual performance review
2.6: Track and record evidence of their experience against the national
competency framework.
2.7: Inform the lead GP of any concerns regarding their role and request
professional development as needed.
2.8: Be aware of their own professional boundaries and what to do when
they are reached.
3: Service improvement
3.1: The post-holder will contribute to the ongoing evaluation and development of services at Alma Medical Centre to improve clinical outcomes and patients experience of services and to improve the effectiveness and efficiency through:
3.2: Work with colleagues in the team to contribute to the development of current and new services and other initiatives.
3.3: Receive feedback (including complaints) from patients, carers and other people involved in care delivery and to ensure that this is shared internally to inform future developments.
3.4: Participate in meetings and other organisational activities that create opportunities to improve patient care.
4: Quality
4.1: The post-holder will strive to maintain quality within the services offered by Alma Medical Centre and will: Alert other team members to issues of quality and risk in the care of patients.
4.2: Assess own performance and take accountability for own actions, either directly or under supervision.
4.3: Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
4.4: Ensure own actions are consistent with clinical governance systems.
4.5: Work effectively with individuals in other agencies to meet patients needs Enable patients to access appropriate professionals in the team.
4.6: Know and work within the Practice's policies available in the Practice Employee Handbook.
4.7: Be able to manage your own time effectively.
4.8: Support in the delivery of standards and targets.
5: Equality and diversity
5.1: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
5.2: Identify patterns of discrimination and take action to challenge and overcome this and promote diversity and equality of opportunity.
5.3: Enable others to promote equality and diversity in a non-discriminatory culture.
5.4: Support people who need assistance in exercising their rights.
5.5: Act as a role model in the observance of equality and diversity good practice.
5.6: Accept the rights of individuals to choose their care providers, participate in care and refuse care.
5.7: Assist patients from marginalised groups to access quality care.
5.8: Undertake any training required to meet the needs of the Practice. Acting in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures.
5.9: Respecting the privacy, dignity, needs and beliefs of patients and carers.
5.10: Understanding basic legal and communication issues regarding child abuse, family violence, vulnerable adults, safeguarding, substance abuse and addictive behaviour.
5.11: To act as chaperone for other clinicians in line with the organisation Chaperoning Policy.
6: Information processes
6.1: The post-holder will Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate.
6.2: Review and process data using accurate read codes to ensure easy and accurate information retrieval for monitoring and audit processes.
6.3: Manage information searches using the internet and local library databases.
6.4: Understand responsibility of self and others to the Practice and primary care trust regarding the Freedom and Information Act.
6.5: Maintain confidentiality or information relating to patients, relatives, staff and the Practice.
6.6: Take the necessary precautions when transmitting information.
7: Confidentiality:
7.1: While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately in the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential in line with GDPR regulations and requirements Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The above is not exhaustive. The post-holder may from time to time be required to undertake other activities commensurate with the expected
7: Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job responsibilities
Job Description
Role: General Practice Assistant - GPA
Salary: Between £28,750 and £36,150 p.a. for full time 37.5 hrs per week depending on skills and experience
Reporting to: Principal GP - usually a GP Partner
Job Summary: The post-holder will provide close administrative and communications support for principal GPs and salaried GPs within the practice of Alma Medical Centre. The post-holder will support GPs in the management and continuity of care for patients including supporting GPs in the co-ordination of patient care within a multi-disciplinary team.
The post holder will support GPs, other clinical and admin staff in the delivery of patient care and will have direct contact with patients. These activities will include promoting engagement with our services, arranging appointments, supporting patients through care pathways relevant to their conditions, communicating outcomes of certain investigations and gathering information from patients to help inform their assessment and planning of their care.
In addition to supporting the clinical teams and direct patient care, the post-holder will provide more general administrative and operational support for the Principal GP in the delivery of their day-to-day work.
Key Responsibilities
1: Clinical, Administrative and operational support
1.1: Arranging appointments, referrals, tests and follow up appointments for patients.
1.2: Assisting with arranging simple clinical observations /investigations as directed locally, such as dipstick urine, taking blood pressure, ECG, phlebotomy.
1.3: Preparing patients prior to going in to see the GP, taking a brief history
and basic readings in readiness for the GP appointment. This will particularly apply to digital encounters in the form of e-consultation. E-consultations and related activities will be a major element in this role.
1.4: Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign.
1.5: Explaining treatment procedures to patients.
1.6: Helping the GP liaise with outside agencies e.g. getting an on-call doctor
on the phone to ask advice or arrange admission while the GP cancontinue with their consultation(s). This will also involve signposting to some community services.
1.7: sorting clinical post and prioritising for the GP. Signposting some post to other members of staff.
1.8: Extracting information from clinical letters that needs coding; adding this to patient notes. Supporting with QOF reviews
2: Corporate responsibilities Health, safety and security
2.1 The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alma Medical Centre Safety Policy, to include:
2.2 Use the personal security systems within the workplace according to Practice guidelines. Identify the risks involved in work activities and undertake them in a way that manages the risks.
2.3 Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified
2.4 Awareness of and adherence to the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility.
2.5: Participate in an annual individual performance review
2.6: Track and record evidence of their experience against the national
competency framework.
2.7: Inform the lead GP of any concerns regarding their role and request
professional development as needed.
2.8: Be aware of their own professional boundaries and what to do when
they are reached.
3: Service improvement
3.1: The post-holder will contribute to the ongoing evaluation and development of services at Alma Medical Centre to improve clinical outcomes and patients experience of services and to improve the effectiveness and efficiency through:
3.2: Work with colleagues in the team to contribute to the development of current and new services and other initiatives.
3.3: Receive feedback (including complaints) from patients, carers and other people involved in care delivery and to ensure that this is shared internally to inform future developments.
3.4: Participate in meetings and other organisational activities that create opportunities to improve patient care.
4: Quality
4.1: The post-holder will strive to maintain quality within the services offered by Alma Medical Centre and will: Alert other team members to issues of quality and risk in the care of patients.
4.2: Assess own performance and take accountability for own actions, either directly or under supervision.
4.3: Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
4.4: Ensure own actions are consistent with clinical governance systems.
4.5: Work effectively with individuals in other agencies to meet patients needs Enable patients to access appropriate professionals in the team.
4.6: Know and work within the Practice's policies available in the Practice Employee Handbook.
4.7: Be able to manage your own time effectively.
4.8: Support in the delivery of standards and targets.
5: Equality and diversity
5.1: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
5.2: Identify patterns of discrimination and take action to challenge and overcome this and promote diversity and equality of opportunity.
5.3: Enable others to promote equality and diversity in a non-discriminatory culture.
5.4: Support people who need assistance in exercising their rights.
5.5: Act as a role model in the observance of equality and diversity good practice.
5.6: Accept the rights of individuals to choose their care providers, participate in care and refuse care.
5.7: Assist patients from marginalised groups to access quality care.
5.8: Undertake any training required to meet the needs of the Practice. Acting in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures.
5.9: Respecting the privacy, dignity, needs and beliefs of patients and carers.
5.10: Understanding basic legal and communication issues regarding child abuse, family violence, vulnerable adults, safeguarding, substance abuse and addictive behaviour.
5.11: To act as chaperone for other clinicians in line with the organisation Chaperoning Policy.
6: Information processes
6.1: The post-holder will Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate.
6.2: Review and process data using accurate read codes to ensure easy and accurate information retrieval for monitoring and audit processes.
6.3: Manage information searches using the internet and local library databases.
6.4: Understand responsibility of self and others to the Practice and primary care trust regarding the Freedom and Information Act.
6.5: Maintain confidentiality or information relating to patients, relatives, staff and the Practice.
6.6: Take the necessary precautions when transmitting information.
7: Confidentiality:
7.1: While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately in the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential in line with GDPR regulations and requirements Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
The above is not exhaustive. The post-holder may from time to time be required to undertake other activities commensurate with the expected
7: Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Alma Medical Centre
Address
68 Alma Road
Portswood
Southampton
Hampshire
SO14 6UX
Employer's website
Employer details
Employer name
Alma Medical Centre
Address
68 Alma Road
Portswood
Southampton
Hampshire
SO14 6UX
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.