German Bilingual CSR

Employment typeFull-Time

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  • Job Description

      Req#: 660872b6-cd56-4436-aefb-bb17980eaf7b


      Salary: 11,000 RON/gross

      Primary Objectives:

      To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.


      Job Responsibilities:
      • Must be fluent in German with English proficiency
      • Maintains a positive, empathetic and professional attitude toward customers at all times
      • Responds promptly to customer inquiries
      • Communicates with customers through various channels; chat, email & phone
      • Acknowledges and resolves customer complaints
      • Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
      • Processes orders, forms, applications, and requests
      • Keeps records of customer interactions, transactions, comments and complaints
      • Schedules calendar appointments for customers
      • Communicates and coordinates with colleagues as necessary
      • Provides comprehensive and professional customer support to ensure customer satisfaction

      • German fluency with English proficiency (must pass language proficiency tests)
      • Customer service/support experience
      • Strong phone contact, email and chat handling skills and active listening
      • Customer orientation and ability to adapt/respond to different types of customer requests/concerns
      • Excellent communication and presentation skills
      • Ability to multitask, prioritize and manage time effectively
      • High school diploma or equivalent


  • About the company

      SupportNinja is a BPO that seeks to provide enterprises with exceptional customer support outsourcing and more.