This job is now closed
Job Description
- Req#: 660872b6-cd56-4436-aefb-bb17980eaf7b
- Must be fluent in German with English proficiency
- Maintains a positive, empathetic and professional attitude toward customers at all times
- Responds promptly to customer inquiries
- Communicates with customers through various channels; chat, email & phone
- Acknowledges and resolves customer complaints
- Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly
- Processes orders, forms, applications, and requests
- Keeps records of customer interactions, transactions, comments and complaints
- Schedules calendar appointments for customers
- Communicates and coordinates with colleagues as necessary
- Provides comprehensive and professional customer support to ensure customer satisfaction
- German fluency with English proficiency (must pass language proficiency tests)
- Customer service/support experience
- Strong phone contact, email and chat handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of customer requests/concerns
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent
*THIS IS A REMOTE WORK ARRANGEMENT
Salary: 11,000 RON/gross
Primary Objectives:
To interact with the customers in German and in English in order to answer questions, resolve support issues, schedule calendar appointments, improve credibility, and nurture relationships.
\n
Job Responsibilities:
Qualifications:#abetterwaytogrow
\nAbout the company
SupportNinja is a BPO that seeks to provide enterprises with exceptional customer support outsourcing and more.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.