• Job Description

  Req#: 25017811

  POSITION SUMMARY

  Manage and support all Marriott Hotels and Resorts, Renaissance Hotels and Resorts, Marriott Conference Centers, MSB properties and their guests in a customer service capacity. Means of support include report analysis, assistance and guidance in issue resolution, and an open communication with property managers and Regional Offices. Areas of focus include: Customer communication both written and oral (resolve and negotiate with all involved parties); trend identification and analysis; customer satisfaction and benefit delivery. Support all corporate Executive offices, Legal, and Claims in areas of guest issue resolution. Act as a resource for companywide information, available to answer any questions posed by our corporate offices. Support all Customer Care departments, assisting in issue resolution and corporate wide effort to decrease customer issues and increase customer satisfaction, as well as sharing best practices. Maintain positive and professional working relationships. Enter, retrieve, and maintain information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information and operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

  Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional. Maintain confidentiality of proprietary information and protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats. Comply with quality assurance expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

  PREFERRED QUALIFICATIONS

  Education: High school diploma or G.E.D. equivalent.

  Related Work Experience: 6 months related work experience.

  Supervisory Experience: No supervisory experience.

  License or Certification: None

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

• About the company

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